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Appointment Times

Discussion in 'Con-Way' started by Getstepn, May 6, 2013.

  1. May 6, 2013 #1
    Getstepn

    Getstepn Light Load Member

    157
    123
    Jul 10, 2012
    Chesterfield Twp, MI
    0
    Customer service needs to step their game up! This is my 3rd bogus appointment time in 3 weeks. One was off by 48 hrs! We manage our clocks based on appointments most of the time. Starting your clock to get into a shipper or receiver just to find out you were scheduled for a time they don't ship or receive sucks. Where is the accountability?
     
    Getstepn, May 6, 2013
    Getstepn, May 6, 2013
    #1
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  3. May 6, 2013 #2
    gokiddogo

    gokiddogo Road Train Member

    8,786
    14,769
    Mar 5, 2012
    Ontario Canada
    0
    Welcome to trucking.
     
    gokiddogo, May 6, 2013
    gokiddogo, May 6, 2013
    #2
    bigkev1115 and BossOutlaw88 Thank this.
  4. May 6, 2013 #3
    DedHedEd

    DedHedEd Light Load Member

    151
    70
    Dec 20, 2010
    TulsaTown, OK.
    0
    I had one that the Ld Planners screwed up; picked it up one day and delivered that night, only to find out that it was supposed to have delivered the previous day! It wasn't MY fault, and the Cons. could not take me until the next day, at midnite. No foolin'. I ended up with $150 Detention. You can still go to your FM w/that LD number, and investigate if you could get Detention for the 48 hrs. I'd sure check on it, if I were you. ConWay T/L is really good about stuff like this...
    Then again, there are some Policies,,,or at least ONE Policy, that I DO NOT LIKE. I had a flat,,,on the side of the road for 2 1/2 hrs, which made me late on the load. Ops was informed, knew I would be late, set it up for later,,,then when I got there the Cons didn't unload for 7 hrs or so. I got NO Detention for that time.... I argued, b ut it did no good. I was screwed out of over 9 productive hours,,and ConWay could have cared less. "yeah, welcome to trucking".
     
    DedHedEd, May 6, 2013
    DedHedEd, May 6, 2013
    #3
    Getstepn Thanks this.
  5. May 6, 2013 #4
    Getstepn

    Getstepn Light Load Member

    157
    123
    Jul 10, 2012
    Chesterfield Twp, MI
    0
    I feel you brother. I did get detention on the big one which added to more than layover. However no where what I would've made driving. I just think that others should be held accountable to the level that drivers are.......
     
    Getstepn, May 6, 2013
    Getstepn, May 6, 2013
    #4
  7. May 20, 2013 #5
    ECU51

    ECU51 Heavy Load Member

    728
    3,565
    Jan 31, 2011
    East Carolina,where else would I be
    0
    You do understand that Conway can only charge detention when Conway is on time and past 2 hrs at a customer,unless they(Conway) got the appt change,customer has no obligation to pay detention.Sounds like they just worked you in
     
    ECU51, May 20, 2013
    ECU51, May 20, 2013
    #5
    paul_4lp Thanks this.
  8. May 22, 2013 #6
    paul_4lp

    paul_4lp Road Train Member

    3,859
    2,371
    Oct 21, 2010
    Fort Myers, FL
    0
    He live's! Lol
     
    paul_4lp, May 22, 2013
    paul_4lp, May 22, 2013
    #6
  9. May 24, 2013 #7
    ECU51

    ECU51 Heavy Load Member

    728
    3,565
    Jan 31, 2011
    East Carolina,where else would I be
    0
    Someone had told me about this,,just trying to be helpful
     
    ECU51, May 24, 2013
    ECU51, May 24, 2013
    #7
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