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Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. Jun 26, 2013 #5981
    Mark Kling

    Mark Kling Technology Contributor

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    Try a different USB port or have the 720 on and connected then reboot the computer.

    Thanks,
    Mark
     
    Mark Kling, Jun 26, 2013
    Mark Kling, Jun 26, 2013
    #5981
    IowaTruckerRob Thanks this.
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  3. Jun 26, 2013 #5982
    IowaTruckerRob

    IowaTruckerRob Bobtail Member

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    Jun 24, 2013
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    Tried all 8 ports and rebooted with gps on in all 8 also. Every time unrecognized devise.

    Thank you for taking the time with me.
     
    IowaTruckerRob, Jun 26, 2013
    IowaTruckerRob, Jun 26, 2013
    #5982
  4. Jun 26, 2013 #5983
    Mark Kling

    Mark Kling Technology Contributor

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    This is with the Rand USB Cable?

    Is your power settings on High?

    Thanks,
    Mark
     
    Mark Kling, Jun 26, 2013
    Mark Kling, Jun 26, 2013
    #5983
  5. Jun 26, 2013 #5984
    k7tkr

    k7tkr Medium Load Member

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    Samsung Galaxy III

    Mark
     
    k7tkr, Jun 26, 2013
    k7tkr, Jun 26, 2013
    #5984
  7. Jun 26, 2013 #5985
    IowaTruckerRob

    IowaTruckerRob Bobtail Member

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    Jun 24, 2013
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    yes and yes
     
    IowaTruckerRob, Jun 26, 2013
    IowaTruckerRob, Jun 26, 2013
    #5985
  8. Jun 26, 2013 #5986
    Alfunk

    Alfunk Bobtail Member

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    Feb 16, 2012
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    Dont know if i am alone on this but i purchased the 720 about 8 months ago and for the past few months it has been internittantly having a problem where it will freeze and the screen will "convulse" and i will have to rezet. Well this morning it did it, but when i tried to restart it, i got nothing. Light comes on if the charger is plugged in, but nothing on the screen. Just black. I am going to have to send it in i suppose. Has anyone had a similar problem? I think its somekind of overheating thing because it seemed to happen usually when it was plugged in, although it did it at least 2 times that i can remember when it wasnt plugged in. So glad i ran out and bougjy the #### thing when it came out. I always wanted a $400 brick.
     
    Alfunk, Jun 26, 2013
    Alfunk, Jun 26, 2013
    #5986
  9. Jun 26, 2013 #5987
    Mark Kling

    Mark Kling Technology Contributor

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    This could be an power issue. If you have the AC charger, charge on AC for about 3 hours and see if you have the same issue on AC. If AC works fine then your DC cord is bad.

    Thanks,
    Mark
     
    Mark Kling, Jun 26, 2013
    Mark Kling, Jun 26, 2013
    #5987
  10. Jun 26, 2013 #5988
    Mark Kling

    Mark Kling Technology Contributor

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    Have to check here. I know the IP-5 you have stay on the Hot Spot screen for the 520/720 to stay connected.

    I have the Galaxy S4 and will test with that.

    Thanks,
    Mark
     
    Mark Kling, Jun 26, 2013
    Mark Kling, Jun 26, 2013
    #5988
  11. Jun 26, 2013 #5989
    Mark Kling

    Mark Kling Technology Contributor

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    Does the same on other computers if you have any around?

    I would suspect the USB port on the 720. You will have to contact RM support.

    Thanks,
    Mark
     
    Mark Kling, Jun 26, 2013
    Mark Kling, Jun 26, 2013
    #5989
  12. Jun 26, 2013 #5990
    Mark Kling

    Mark Kling Technology Contributor

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    FYI - OR-82, OR 3, and WA-129 are all STAA Highways.

    Thanks,
    Mark
     
    Mark Kling, Jun 26, 2013
    Mark Kling, Jun 26, 2013
    #5990
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