9 days to fix my jake brake

That's ridiculous.What was their you've heard it before excuses?

 

Likely waiting on parts , same story lately regardless of the make of truck

 

Won't be going back to that one now will ya!?!

 

S' called "no inventory " and JIT. Costs money to have parts on shelf.......don't cost dealer nothing to make you wait. Shop never heard of "repeat sales" or "customer service"

JMO

 

Sorry to hear the news. Hope it all gets resolved very soon.

 

Due to recent winter storms in the North East, many parts distribution gateways have been heavily and severely slowed down and some cases shut down because of all the snow and ice. This also goes for Internationals tech services. During the last big storm, it was common to wait 24 hours or longer in between responses. Normal time is only about 1 hour. I hope your experience was just due to the weather slow downs and not a sign of things to come!

 

heavyd my turbo went out in wi, on my 08 international and had to be towed in to lakeside international in Sturtevant wi only took one day to fix but cost me 6700.00 but they where great,, the place was full of trucks but still got fixed very fast,

 

When these big companies go out and buy a couple hundred tractors from international " or anybody else for that matter ", I'm guessing they are buying directly from the manufacturer, and not the dealer. I have a sneaking thought that if a dealer has two trucks to fix and one tech available, the truck the dealer sold gets fixed first, then the national account. That same math works if you have one hundred techs and two hundred max-farce motors waiting to be repaired.

Adam

 

less inventory, less costs

as far as making their customers wait.................too bad