Got chewed out yesterday at a customer.

I need to get one of those hats. Hahaha

 

she' s in a slump. take one for the team and hook her up.........

 

I'm typically pretty laid back at customers--and I do strictly OTR LTL--so i deal w/a lot of them--and some can really be a pain--I almost always kill em w/kindness--cause someone told me loooong ago--Its mind over matter--I dont mind cuz they dont matter--But in this situation--w/bosses kind of attitude--I doubt seriously--I could have kept my Smart ### in check--and could hear myself saying something like--Ill get right on that(as Im walking away)just as soon as y'all start opening MY doors and backing in for my while I go have coffee

 

dont be picking on my wife

 

Patty, I think you meant some customers "like" drivers. I've run in to a couple I think. Anyway, here's what works for me sometimes. Never let them know you're running out of hours. When a customer tells me to go ahead and back in the door, but it's going to be awhile...I always say, "Great. I need a nap." If they hear that, they'll load you before you turn the ignition off.

 

^that be truth

 

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<<<<< I chalk my wheels every day during my pretrip ... saves time when I get to the dock.

 

Sorry I get paid the big bucks to drive to Ontario in Canada