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Questions about large brokerages

Discussion in 'Freight Broker Forum' started by brokebroker, Feb 20, 2015.

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  1. Feb 20, 2015 #1
    brokebroker

    brokebroker Bobtail Member

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    Hello!
    If anyone has any questions about large brokerages I'd be happy to address them. That being said please try your best to refrain from yelling obscenities at me because of where I work.
     
    brokebroker, Feb 20, 2015
    brokebroker, Feb 20, 2015
    #1
    281ric Thanks this.
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  3. Feb 20, 2015 #2
    TCBigTime

    TCBigTime Bobtail Member

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    What's your average margin per load?
     
    TCBigTime, Feb 20, 2015
    TCBigTime, Feb 20, 2015
    #2
  4. Feb 20, 2015 #3
    kw600

    kw600 Road Train Member

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    Dec 9, 2011
    everywhere,usa
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    Where DO you work
     
    kw600, Feb 20, 2015
    kw600, Feb 20, 2015
    #3
  5. Feb 20, 2015 #4
    brokebroker

    brokebroker Bobtail Member

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    CHR.......
     
    brokebroker, Feb 20, 2015
    brokebroker, Feb 20, 2015
    #4
  7. Feb 20, 2015 #5
    shipper

    shipper Bobtail Member

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    I've worked with the Chicago office in the past. I've typically had a senior sales rep with a couple sales reps under him. Do the sales reps only work with shippers? When I ask my sales rep to provide an update, do they get on the phone and call the carrier? Or do they have an operational staff? Do the sales reps ever communicate with carriers on booking loads? Or do they have a different kind of sales rep that works on that end? I imagine you all have access to a computer system that allows you to view loads; complete with all these details. Is it very sophisticated?

    I've had a few times where loads weren't covered (OK, more than a few times!! Trying to be nice.). They said they opened the load to the "floor." Are there a bunch of brokers working calling carriers for capacity? Or was that all smoke and mirrors?

    My account was recently switched to a new representative. Is an account switch prompted by anything in particular?

    What kind of role do you take at CHR? Have you worked at any other brokerages?
     
    shipper, Feb 20, 2015
    shipper, Feb 20, 2015
    #5
  8. Feb 20, 2015 #6
    BrokeringBad

    BrokeringBad Light Load Member

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    Feb 12, 2015
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    Shipper, a lot of your questions depends on the agency.

    I can tell you that when we open it to the floor, we have a whole team of people working on it.

    An account switch can vary, it could be someone took on too much, or someone else has too little.
     
    BrokeringBad, Feb 20, 2015
    BrokeringBad, Feb 20, 2015
    #6
  9. Feb 20, 2015 #7
    brokebroker

    brokebroker Bobtail Member

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    Right. It depends on a lot of variables and things are always changing.
     
    brokebroker, Feb 20, 2015
    brokebroker, Feb 20, 2015
    #7
  10. Feb 20, 2015 #8
    brokebroker

    brokebroker Bobtail Member

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    Right. It depends on a lot of variables and things are always changing. The way we work along with the past brokerage "cavalry," is we have three separate teams. Sales only goes out to find new business. If you are a customer talking to sales it's only to initiate business. From there an account manager will be assigned that customer. If that account manager isn't making enough revenue or there is someone that is a better fit for the account they will switch people.
     
    brokebroker, Feb 20, 2015
    brokebroker, Feb 20, 2015
    #8
  11. Feb 20, 2015 #9
    kw600

    kw600 Road Train Member

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    Brokebroker, why doesn't CHR have better rates? I was quoted 900 bucks on a 700 mile run. Don't usually use CHR but when I do I do get good rates.
     
    kw600, Feb 20, 2015
    kw600, Feb 20, 2015
    #9
  12. Feb 20, 2015 #10
    brokebroker

    brokebroker Bobtail Member

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    Kw600 Right now freight volume is low. This is creating a lot of demand for loads as well as a lot of competition between different branches. I know that right now our broker team (the people who find the trucks/people giving truckers the rates) are essentially only fielding call ins and will not negotiate on a rate. CHR has built an extremely large network of trucking companies and right now they cannot service all of them because of issues with volume. This should change with seasons. As we approach summer volume and rates should significantly increase (crosses fingers). It may seem like CHR is taking a huge margin with rates like these but my customers are taking freight away from me on the daily because they need to give it to their contract drivers (at least that's what they've told me).

    "Shipper" - Many people find it difficult to deal with the Chicago office. Chicago employees get paid on commission whereas the other branches do not. When you ask for an update on a shipment that account manager tells the broker who booked the truck. That broker could be anywhere and in any office. That broker then will "attempt" to call the driver

    "Shipper" - as far as your loads not getting covered, your person of contact you should give you different options. By "opening it to the floor" he may mean he's opening it up for other offices to book which means he takes a smaller commission and some of the margin made will go to another office.
     
    Last edited by a moderator: Feb 21, 2015
    brokebroker, Feb 20, 2015
    brokebroker, Feb 20, 2015
    #10
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