PRIME Drivers... What's your 20? (2)

I'm in Portland as well. Had a load at the rail yard that was broken into so wasn't able to pick it up until the police and everyone else does there investigation on it.

 

Finally getting out of Kentucky / Tennessee been here for the last 2 days fighting the snow and ice

 

Sitting at a Mom & Pop (Flick's, good food) in Potts Camp, MS killing time until I can move on down the last 30 miles of road to my 90 in New Albany. Then it's to the house to spend some time with the wife & kid.

 

Cargill Plant, Marshall Mo

 

Murfreesboro. Wonder if they'll ever expand the pilot down here. Even getting a scale ticket is getting to be an adventure

 

I am at the Gear Jammer in Yakima after the trailer day from hell. Charging it with jumper cables and hoping that it will start. If not then it is the TA in North Bend for me in the morning.

 

You can always make the decision yourself. You get to pay for it if it conflicts with the customer decision.

"night loser" doesn't get to make the decision. They have their instructions and they would have to pay to if they just arbitrarily decided to let you trash the product.

Prime Claims doesn't get to make the decision either. Thats why we don't have someone in claims 24 hours

The customer makes the decision. Except for a handful of customers, the customers typically don't have their claims decision people in the office 24 hours a day either.

The only decisions night dispatch and the Prime Claims department get to make themselves is if there are pre-determined claims instructions approved by the customer in the claims file on what to do with overage or damaged product. example would be customer approves disposal of claims product if X cases or less.

Night guys follow same instructions file as Prime claims department does during the day. example would be "email x, y z. with pieces and product code, information a,b,c and d." Or " call X company after hours claims phone number and leave message with all required info."

Its a small victory if night dispatch gets a response from these customers overnight on a claims issue. sometimes they get lucky with someone from theses customers checking their work email at home.

 

That sucks. What's up with the trailer? There is a carrier service place just 4 blocks past the gear jammer. Found them the other day when someone decided to barrow the fuel cap off of the reefer tank.

 

Dodge City, KS