Eagle Logistics Services. Indianapolis, IN

I don't mean to be insulting but who told you you weren't?

 

My first weekend here I sat all weekend because no one was available to do a rate con for me that Saturday morning. That Monday I asked if I was allowed to do them with approved brokers. I was told," You're the driver, not the DM."

 

That's very disappointing to hear. That's also not the way Eagle does (or is supposed to do) business. There shouldn't be any reason why a driver shouldn't book his/her own loads, as long as they're making money (or ok with not making money I suppose, if that's the case)

 

I'm glad you're here to answer questions. I'd look this forum over very carefully and maybe make suggestions around the office? These new guys are going to expect a reality to fit the answers to these questions. So far the guys actually out here are struggling to make this work. That list you and one other guy posted doesn't match mine in the slightest. We just spoke about a rate con issue that I wasn't even aware might be even possible.

You see where I'm going with this? Someone needs to consolidate the info and send it out to all DM's and drivers a like, just so we're all on the same page. Most of us from these forums and orientation keep up with each other, and people are going to ask us questions before anyone else. How does it look when we can't answer? Or worse, our answer is the opposite of what they were told by a recruiter, or saw when reading the website...........

 

"EagleOps, post: 4633882, member: 165774"]That's very disappointing to hear. That's also not the way Eagle does (or is supposed to do) business. There shouldn't be any reason why a driver shouldn't book his/her own loads, as long as they're making money (or ok with not making money I suppose, if that's the case)[/QUOTE]

 

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Perhaps that's one of the hiccups of a new Company and should be worked out. I think the solution is simple, just allow the driver to confirm if the DM is to busy and hasn't gotten back to the driver with in 10 - 15 minutes.

 

Yeah, I told you not everything I had to say about Eagle would be positive. One thing I'd change if it were possible, is to get all the terminals and DMs on the same page. Because the company has grown really (REALLY) rapidly over it's short history, there are some DMs who probably aren't 100% up to date with policies and procedures.

The good news is that at the Indianapolis headquarters, starting this week, all DMs, regardless of where they're going to be working out of, will train at Indianapolis in class together. That means everyone will know what eagle does, and how we do it, from the same source. That should help get rid of this confusion.

I wouldn't say there still won't be a bad DM or two out there, because every company will have the occasional bad employee, but overall that should help bring everyone in line.

That's why I'm confused. I've seen first hand fleets were some drivers will book and confirm their own loads and the only thing the DM has to do is put the rate con into the system and dispatch the driver. The driver did all the booking himself.

Like I said, there's no reason I can think of that a DM wouldn't want a driver to do that, quite frankly, it's less work for the DM. Now, if Friday rolls around and the driver isn't making a check, then they may need to try and change things up, but if the driver is booking their own loads, making money, and is happy, that sounds about perfect to me.

 

I was checking our profile on the CH Rob. board and between the no check calls and late arrivals, maybe that is why I can't always get good rates from them.

 

Yes somebody from the other side of our company needs to be here as well to dispel a lot of confusion myth and hearsay,thanks for that eagle ops! Like loke said read back quite a bit as this thread has changed quite a bit since its inception and seems to draw a lot of drivers attention.....yes the company has grown quite rapidly and I think too rapidly that it has out grown training the staff there.....and is obviously disorganized and leads to a lot of our confusion out here on the road as to what to expect,.....so it's good to know there is some awareness of our confusion and hope much training and organizing things internally will lead to a smoother and better understood work flow coz I can tell my dm is overwhelm but he do try hard...also I don't think he really knows exactly what his role is.....and I sure as heck don't either.....so thanks again.....

 

Yes policies and procedures and implementing them across all operational areas would be greatly appreciated and needed...I been saying it for along time and if any reason of a few others it's why I advise people to think very hard before coming here....also if u can answer? Are dms supposed to be loading us the driver do it or it can be a different approach depending on the driver and dm? I am not thrilled looking for freight...I like looking...but I hate my dm loads me....but I hate negotiating and calling brokers....so it's kind of a dual approach with him...I like see what he has and give him a few loads to get rates on....but I don't think he is thrilled with that...but we make it work honestly....