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Teletrac Electronic Logs

Discussion in 'Ask An Owner Operator' started by DENVERKID, Jun 17, 2015.

  1. Jun 17, 2015 #1
    DENVERKID

    DENVERKID Bobtail Member

    2
    0
    Jun 17, 2015
    0
    I mid-size fleet using the Teletrac (EOBR) tablets. These guys run all over the US, not staying in one spot longer than a week. I have 4 devices that are currently down (not the tablet but may be the installation) and using Teletrac to issue service tickets to get these going has proven to be worthless. I am in need of a tech to trouble shoot the issue but I'm having trouble finding a tech in various states. Can anyone point me in a direction?
     
    DENVERKID, Jun 17, 2015
    DENVERKID, Jun 17, 2015
    #1
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  3. Jun 17, 2015 #2
    48stater

    48stater Light Load Member

    144
    175
    Aug 3, 2012
    0
    I'm sorry to hear you went with Teletrac. The hardware is not commercial quality and the support is nearly useless. I speak from the experience of a 3 year contract with them that was frustrating from beginning to end. SO GLAD I'm done with them. Assuming he's still there, the only satisfaction I ever got from them was by contacting this guy:

    Dan Mee

    VP, Operations

    Teletrac®, Inc.

    Direct – 714-890-7621

    Mobile – 714-224-8724

    dmee@teletrac.com
     
    48stater, Jun 17, 2015
    48stater, Jun 17, 2015
    #2
  4. Jun 17, 2015 #3
    yorkt

    yorkt Bobtail Member

    46
    10
    Apr 15, 2009
    maryland
    0
    my company uses teletrac and there is always an issue with it and takes forever to get it fixed
     
    yorkt, Jun 17, 2015
    yorkt, Jun 17, 2015
    #3
  5. Jun 17, 2015 #4
    DENVERKID

    DENVERKID Bobtail Member

    2
    0
    Jun 17, 2015
    0
    Has your company found an outside resource to use when the units needs to be serviced?
     
    DENVERKID, Jun 17, 2015
    DENVERKID, Jun 17, 2015
    #4
  7. Jun 17, 2015 #5
    48stater

    48stater Light Load Member

    144
    175
    Aug 3, 2012
    0
    In Ohio, Teletrac uses these guys. The BTC website lists the following states as part of their service area:

    Ohio
    Michigan
    Indiana
    Illinois
    Tennessee
    Virginia
    Washington
    New York
    Pennsylvania
    Kentucky
    Indiana
    Georgia
    Florida
    South Carolina
    Louisiana
    Missouri
    Alabama
    California
    Texas
    New Mexico

    BTC Inc.
    Dispatch Office:
    Phone: 740-549-2722
    Email: Dispatch@BTCGPS.com
    Fax: 614-754-4666

    Good luck. Even the BTC service techs don't have good things to say about Teletrac......

     
    48stater, Jun 17, 2015
    48stater, Jun 17, 2015
    #5
  8. Jun 17, 2015 #6
    powerhousescott

    powerhousescott Medium Load Member

    496
    499
    Jun 17, 2015
    Pecuiar, MO
    0
    Our guys use KeepTruckin. It works great no problems with smart phones or android pads. Best of all its free

    keeptruckin.com
     
    powerhousescott, Jun 17, 2015
    powerhousescott, Jun 17, 2015
    #6
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