12 Question Survey to Find Out What Sucks Most

I am trying to identify the biggest headache about working with shippers/brokers. This survey is 12 questions and takes about 4 minutes. If you do not have time just type your biggest problem here. Help find and solve the biggest problem in trucking.

Link to survey The Hardest Part About Dealing with Brokers/Shippers Is...

About me: I have worked in transportation for 10 years. I quit my job to move to CA to find a bigger problem to solve. I started with Schneider National then started my own brokerage. That sucked. Then I went to work for USA Truck's brokerage department and eventually became an office manager. I love the industry and want to find a really cool problem to solve.