Picking my own freight baby! My journey to & of being on Schneider choice, the Adventure & Numbers!

been there recently to the awesome blind side live unload customer

 

It's true, not only that.. the day after I gave UP and left the Northeast Schneider threw up a bunch of $5-$12 per mile $1000+ loads there. I was soo pissed.
Now the green undersold signs are following me where ever I go.
I'll be in the Chicago area early this week for a couple days.. watch it go to crap once I get there too lol.

 

Haven't had a canceled load in as long as I can remember. That happened often when I'd book far out though which I rarely do anymore.
Biggest problem I deal with (besides 9 series trailers lololol) is Schneider putting up BS info for appointments. Last week had a load that was supposed to be open window live unload through Sat-Sun.
I get there Sunday afternoon and it's like a gave yard only to find out that customer is closed on weekends and that's what my appointment was

 

Even today I picked up a load that had an appointment (preloaded trailer).. and "hours"
said the place closes at nights and on Sundays.
I get there this morning.. nobody is there. No guard nothing. Bills were in the mailbox, I dropped my empty in some random place, picked up my load and went.
Would be nice for some accurate info or at least in customer remarks but nope.
It feels like Schneider makes random stuff up including appointment times at times.

 

to be honest I don't think customer service gives a poop.
They've been making up BS info as long as I've been here, from appointment times to hours of being opened is the bad part.
Only time things have been always accurate for me in on high service loads where I have to call in on a three way call.
When something really pisses me off I'll use the rate a location but being it's Schneider I don't see them getting their act together lol.
But I will say this.. I got a message that Schneider is testing something in which you can request loads be added into between others on your assignments directly from you computer. Supposedly this has become a big problem with ICs calling in all the time to add loads in between others and is a big cause of long wait times on hold.
Sooo I'll give them credit there because the hold times to get through to anybody has been another big problem here, at least they're looking at helping that issue. Hiring more people of course they won't do though lol

 

Yeah that's happened to me before as well.
A lot of preloaded trailers don't have appointments to be picked up, they can be picked up anytime but Schneider puts appointment times on those. like wtf?
While a lot is good here, the amount of disorganization and crap info is unreal. Schneider also is still knocking out the pay errors too. This week saw more negative paying loads and also saw a load where the linehaul and FSC was entered in twice on the same load lololol.