Need advice dealing with peterbilt dealer

Take the free alignment, and discounted bushings, and loss on the tires, and chalk it up as lesson learned.

You took your truck in for an alignment, and they did one. You didn't ask them to eye-ball anything else that might be wrong and inform you about it---they did the job you asked them to do.
Normally, a shop will "voluntarily" give out information on other worn parts or possible future problems in hopes of getting the extra work (and money)...but they are not REQUIRED to.

 

I love Peterbilt's, but the worst part of a Peterbilt, is dealing with Peterbilt. I'd NEVER take my truck to a Peterbilt dealer. There's nothing a competent repair shop can't do that a Pete dealer does. If fact, sometimes more. I agree with White Dog, you have to be your own watch dog, although, I'll admit, bad bushings are hard to spot, but if you don't say anything, a dealer won't check, where a smaller shop will, and refuse to align it if there are worn parts. Good luck, and as they say, "That's Truckin".

 

Hate to say it, you'll have to eat this one.
Mack dealer in Richmond, VA did the same to me.

 

Should they have told you about the bad bushings? Absolutely. Not only did they not give you vital info about your truck but they lost the opportunity to sell a job that legitimately needed to be done. That being said, you gotta catch that kinda stuff man.... The bigger the shop, the more times something has to be communicated over and over again internally before it gets to you. It's like a game of telephone and your at the very end.

 

That's why Dealerships are called Stealer-ships, because they steal your money.

I'm not trying to be the Devil's Advocate, but in the 5 months since you had your Alignment done you've had to notice that you had a issue by looking at your tires, irregular tire wear doesn't just happen overnight.

You're not just going to be driving for 5 months and then one day look at your tires and say "Oh crap they're toast.

I would think you would've been monitoring the condition of your tires during your Pre and Post Trip Inspections.

Did you also install new front Shocks when you installed your first sacrificial set of Michelin tires?

When you own your own equipment you can't be complacent, you need to be on top of things and constantly be looking at everything on your equipment everyday, at the beginning and end of your workday.

A Owner can't be cheap and keep on putting repairs off until your truck breaks down on the side of the road.

You can't be Penny-wise and Dollar Foolish, you can either Pay Now or Pay More later.

 

This is BS.... I have worked in many service dept... If a customer comes in and asks for an alignment the tech better make sure it can be done IE a shake down..... The fact that they offered to handle things makes it even worse... Any shop worth there salt should have done this. The fact that the advisor told him about it based on what the tech remembers makes me believe the tech or The advisor dropped the ball.

To the OP good luck but I wouldn't trust them to check my air pressure....

 

If a tire is wearing odd, one would think you would feel the truck pulling to one side.

I think they did a half ### alignment job the first time and are trying to cover it up now (I always mark down stuff like other worn out/broken parts on my W/O's to cover my ### later in situations like this and to try and upsell legitimate repairs).