Rand McNally 510,s 520..ect Be Careful

Your missing the point Mark Kling. And if you don't believe I got a hold of the VP, you're wrong.

• Firstly, my GPS is set to car mode, because I have to drive in residential arias. So that eliminates most of what you said regarding reasons why it can't navigate certain roads. The thing makes too many mistakes. On the reservations, it's almost never able to find address. Google maps, no problem.
  
• Second, I never expedited the CEO or VP to address issues personally. I'm not that simple. I expect them to have the authority to take a large issue like this seriously and at least have some integrity to let me speak to their engineers, (Like I was told I was going to) The fact that he was arrogant and didn't return my call, or that they're not open to professional drivers: Will be exposed to the world.
  
• And what ever you want to say about GoogleMaps, is fine. But in the real world, I have a job to do and I'm amazed that I can find any of the address in Pala, Rincon, VallyCenter, Fallbrook, Vista, Rainbow, Escondido California, with google maps, but my 300 dollar GPS misses roads that have been there for 20+ years even after the latest updates. Some roads don't even show up while I'm driving on them. This happens too often. I work in an industry where drivers don't have time to use maps. Tomorrow morning I have to hammer out 48 stops in Fallbrook, and Vista CA. Towns that are huge and broken up by mountains. I really hate when people like myself try to do the right thing to better products by taking an extra leap, and people like you come back at me like I'm not seeing the big picture. The problem is, Rand McNally uses Thomas maps company to do their surveying, as in the case with most consumer GPS units also. Maybe the VP or CEO has the power to appoint the right people to look into what google is using. None of the issues I've wasted time entering into the GPS has ever been resolved in over three years, and possibly not even read.

Please understand that, not everyone just drives around in a car and only enters their friends address into their GPS every six months. The point is, they are calling this a truckers certified professional GPS, and I'm telling you the thing sucks. The only thing that makes the RandMcNally GPS units nice, is the sturdy mount and a few other features that I actually really like about them. I see a lot of potential with their GPS units, but it frustrates me that they don't care to listen to someone who is trying to help them. I'm sorry, but its horrible with finding address in the towns I've named, which is a large part of southern CA. I drove from Chicago to San Diago and my family was telling me to throw the thing out the window. We ended up using our phones to get out of a few harry situations. It's absurd. You can defend them all you want, who knows maybe you work for them. But I'm a propane driver in the towns I named, and I'm telling you this thing sucks.

The fact that the other GPS brands are no better is not a reason for someone like myself to not try and attempt to help a company out. But when a company is too arrogant to let someone like myself (who is a professional driver who services over 15 thousands customers - not just some general consumer) who has tried as hard as me to reach someone at the top. This clearly shows that the company has no interest to try to resolve issues. It's easier to just advertise a bunch of nonsense clamming that their GPS is "Trucker Certified" Welcome to the new world of mass marketing mass consumption.

I don't care if you agree with me, You're obviously not a driver if you're defending them. And if you are, you should trying driving a propane truck and see how easy it is to knock out 40 to 50 will call stops a day with one of these. There are statistics and then there is the real world. I'm out there working - Not doing technology reviews that mean absolutely nothing. Get out there and do it. I would love to see you do what I do every day and see how your attitude would be. But it sounds like you sit behind a desk and play with GPS's.

 

Common sense? I don't know where you got the idea that I use the shortest route. I never use that, and I sure never said that. I said, I keep my RM GPS set to car mode since I drive a propane truck an need to go into residential neighborhoods. Nice try LGarrison

You know, you guys are unbelievable. This is what I mean. You guys are trying so hard to prove me wrong that you're not even understanding the points I'm making. Well I'll answer your question again: I bought the 520 when I was in training for Propane. Before that, I owned the 510 when I lived in Chicago, and it worked wonderful. But Chicago is a totally different animal than SoCA. If you people are taking shots at me because I disagreed with Mark Kling, you don't need to defend him - He's already earned my respect.

Thanks for offering this Mark. I will gladly do that. I will need to compile a list, because I don't do that anymore. The roads I've actually taken the time to send have already been uploaded to RM. But the unit still doesn't see them. I'm telling you, Propane is a crazy industry. We have 7 drivers and 15,000 customers. Now that it's winter, we're being slammed with work and out of gas calls. I don't even have time to stop and eat. So I don't keep a list of streets because I honestly don't have time, but I will make time.

I will gladly do this and then look you up to give you the list Mark.
But I honestly don't think it is the solution to this issue. After all, if I'm taking the time to make a list of roads, I'd just as well memorize them. I need a GPS that will find roads for me that I don't know. I am new to these areas. And making a list so RM can add layers is a nice start, but it's impossible for me to find all the thousands of roads that I am soon to encounter. If you have to go to google maps to find these streets, doesn't that seem to be an issue all by itself? Why is the info present in google maps, but not with the maps RM is using? I wish google made their own GPS.