TONU, please read about the trick

That attitude is why brokers are so despised. Ain't no amount of TONU going to make the truck whole anyway, but it's just adding insult and arrogance to injury.

 

The fact that you can't see how it cuts both ways bothers me a little bit too. Now we're both a little bit salty. I'm not saying that you aren't owed a TONU if you show up at the pickup and wait an hour and then get cancelled on. I'm saying you aren't owed a TONU if I book a load with you at 8am, we agree to a noon pickup, and I cancel at 10am (and you haven't shown at the pickup yet) because the load falls out on me. For all I know you didn't roll a mile.

Please realize that most of my loads pick up in the middle of the hottest spot markets in the country. Losing your load at 11am in the morning in Southern FL in May isn't some huge hardship.

 

It's called TRUCK ORDERED NOT USED for a reason.

 

In the post you quoted, the truck was booked on Friday, cancelled on Monday. That broker just screwed the whole week.

 

So if you book my truck and tell me to start my 4 hr deadhead, you now have 3.75 hrs to find a cheaper truck at no cost to you. That's a classic scumbag move

 

Here's where it gets super subjective. If I'm deadheading you into a 'low pressure area' with very poor freight density you are definitely owed at the very minimum a 150 dollar TONU. (EG: I've had trucks deadhead north way into the upper part of MI. If I'd ever fallen out on one of those guys it would have been VERY bad news. Thankfully I never did. Those loads don't get to be shaky.) If you deadhead from Miami, FL up to Orlando I don't owe you anything. Why? You would have come those miles empty either way. You got paid for those miles driving down.

You also always owe for miles driven in areas with high freight density. If you pay a guy to leave Chicago and send him out somewhere into Indiana that is still pretty good... You definitely owe more than standard for the deadhead. That truck could have found a load within 30 miles of where it was parked. You were offering to pay to come over this way and now those miles are gone forever.

I pay for time and I pay for actual damage. You would simply not believe some of the stories I get from people trying to get money out of me.

 

I didn't notice the implication you had there where I'd keep looking for another truck after I'd booked you. Yeah I don't do that. See I have another load to cover after I cover the one you're on. And one after that. I can get as many as I want from the customer. They ship literally hundreds of some of these a day. I'm absolutely going to keep looking on the same lane until the customer stops needing them.

EDIT: And on the rare occasions when my day ends early I generally start relaxing early. Kind of how you guys don't start looking for another load the second you get a moment to yourself. You've got the load booked, why would you do the work a second time for a fraction of what you got paid to do it for the first time?

 

I don't see anything subjective about it. If you don't have the load then don't book the truck. If you don't want the truck then don't book the truck. If you cancel truck then pay up. It's really that simple.

 

Doesn't matter whether you do it or not. By your logic, it's a perfectly acceptable practice

 

That's a nice simple perspective you have there. 99% of the time when I cancel a load it's because the customer just pulled the load on me. The other 1% is the 'other' category that includes the dispatcher saying something that made me incredibly uncomfortable causing me to dump them where they stood. (Usually some story change that proves that everything they've said up to that point is a lie)

Every issue you have here is about something else. You have a problem with brokers who book loads with trucks that don't actually exist. That's an incredibly justified concern. I couldn't agree enough. It's the same class of thing as dispatchers who make elaborate lies about truck location. There are two reasons brokers pull ######## like this:

1) They have booked very cheap trucks. Because they have booked very cheap trucks they assume (probably correctly) that at least one of the trucks will fall out on them causing them to look bad with the customer. To compensate they act like an airline and buy a few extras. Usually nothing bad happens, but occasionally they have an extra. Oops!

2) They are hilariously incompetent new people who have no idea what they are doing. Seriously this accounts for so many problems it's not even funny. Never assume there has to be a better reason than simple incompetence.