Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

this is what i have

software version
11.95.2258.1629

dock version
1.0.5675.16254

is there a way i can maybe view my files and relate them to you, rather than you be in my computer?

or is there a way to wipe out what's in my Rand and download fresh?

 

I know I'm a nobody to you but I can vouch for Mark that he only does what he has to do when he's remote connected to your computer. I spent almost half a day with him working on my 720 at the time.

Mark knows what he is doing. Even if you've been around tech/filesystems/OSes for a long time, you should know that if you delete one wrong thing your GPS is as good as a paperweight anyways so if my advice is worth more than #### than let Mark in so he can do what he needs to do, find out why your GPS is jacked up, and let him fix it.

For a device that's been rendered obsolete for 3 years, released 5 years ago and to my knowledge isn't sold anywhere anymore, I have to be honest and say that even after this email you said you sent complaining about Mark keeping his support thread on topic after that little derailment, you're pretty #### lucky to be offered his services (hopefully fixing your 510) for free. At this point if it was me I'd rather deal with the complaint my boss would get for my refusal to help after that little jerkfest.

Now, about your computer. TeamViewer shows you EXACTLY what Mark sees, so if you catch him sifting thru pictures in c:/pictures instead of h:/rm/blahblah, all you have to do is kill the connection, so you have that safeguard. Ask him to let you know what he's doing before when does it if you're that worried and you'll be just fine.

Or maybe hide all the porn beforehand.

 

Or his evil plan to take over the world...

 

you (nor anyone else) have any knowledge of what files and important documents i have in my pc, to assume it's more than what you say is stupid. you would be better served to talk to a teenager rather than a near 70 year old.

point 2, i read up on team viewer, some say it's a scam, some say it's legit.

as a result, i will not surrender my pc to anyone. do i appreciate the offer to help? sure, but i do not just flagrantly surrender my pc, documents, files to anyone.

Someone at Rand emailed me back. They said they were sorry for what happened, and offered to help me via phone. most likely when my schedule works up coming Monday, I will contact them, they will walk me thru a procedure

 

Dr. Evil and mini Me, are watching you young man!