How many of you guys are writing damage on gate passes?

That will not cover you with Manheim or Adesa, if it is not written on their gate pass they will not accept responsibility even with geo tagged pictures, even with their own Ready and Cars Arrive apps!

By the way, taking pictures inside of Manheim is a sure way to get banned from the property, it is against their access rules to take photos inside the gates. That said, I still take pics to cover my arse but you have to note the actual damages on the gate pass not just "see driver bol".

 

Adessa passes aren't big enough to write damages on. They are like a small receipt.

I don't care if they won't pay it or not. I won't either. It's the dealers problem. I have tons of pictures and mark everything on my bol. As long as I have my bol I'm covered. No sign, no car. And I have a contract attached to all my bols.

Auctions refuse to sign my bols so I cover my ### and my bol is the final say, period. If it goes to court the bol and pics will win easy.

 

A contract between whom?

 

Me and the customer. When the sign my bol they are also signing a contract between me and them. That's one thing I love about the my super dispatch app. It allows you to add contract terms to your bol/ invoice.

 

Uh huh.

 

@Daship The problem becomes that the auction will not pay the dealer for the damages that were caused on their property. So yes, you may get out of paying the dealer yourself, but it is poor customer service on your part to not follow the auctions procedures. By refusing to note damages on the gate pass you take away your customer's (the dealer) rights to file a claim against the auction. From your customer's point of view you just cost them money so they most likely will not use you again. That may be fine if all you do are one time broker work, but if you are trying to build repeat customers or regular routes this will bite you one day. Although, even with broker freight it could cost you your relationship with the broker when they have to reimburse a good dealer client of theirs for auction related damage because the trucking company they contracted to haul the load failed to follow industry standard procedure.

Bottom line, we as professional auto transporters are representing our client (the dealer or broker) when we arrive at the auction, and as such have a fiduciary responsibility to act in their best interest and follow the release rules of each auction. If you can't, or won't, do that then you are opening up your client for financial loss, which is unprofessional at best. Your bill of lading terms don't release you from industry accepted practices, in fact many brokers void local terms and conditions in their contract in favor of standard terms, so even with a signature on your bill of lading it may not hold up in court. Read the fine print in most broker agreements, you will be surprised what is actually in there.

 

I had times where I missed something small and my pictures saved the day. Your not always going to see everything especially if the car is dirty or wet.

 

if the dealer has pictures or ebol with diagram w damages, that is location and time-stamped would not enough of a proof for them that car was damaged at the moment of pickup?

 

You would think but NO! All the big auction houses will not wven consider a lot damage claim without it clearly being marked on the gate pass.

It is really stupid, they push technology on us so why not go paperless for the carriers using ebol and apps?