Arrow is now on list

Well, I have been the biggest proponent of Arrow on this board until now. Arrow has gone to crap in the last few months. Mileage for their best drivers is down to 2,000 a week or less. Wait time for a load is almost always over 24 hours. I no longer support Arrow and do not recommend this company to any driver; not only because of the above but the information I have listed below:

1. Arrow will NOT pay detention even though they advertise it on their website. I was told I would receive detention on a load that I delivered and they could not get a crane there to unload it until 17 hours later. I contacted the company about 30 times about this and they never paid me. Other loads that I have been detained were never paid and I was told it was up to their discretion. Well, if thats the case, they will never pay detention.

2. Arrow does NOT pay layover pay/shop pay as advertised. Arrow states that layover pay is not paid until after 24 hours. Well, that is fine on its face but in actuality they dont pay ANYTHING for the first 24 hours and you have to be laid over or in shop for 48 hours + before you get paid anything! Then you dont get paid for the first 24 hours at all. Also, if your laid over or in shop for 47 hours you get nothing it must be in 24 hour increments after the first 24.

3. Arrow does NOT pay their bills. I was on workers comp for a few months and NONE of my bills were paid to this day (almost a year later). I have contacted Arrow numerous times but they have never paid. Also, the hospital, doctors, and dentist keep sending ME bills and requests to have the company pay. My credit will be destroyed because of Arrow (i know that I can dipute and remove but its still a pain in the arse).

4. Arrow's driver trainers are for the most part a-holes to the trainees (however, most companies are the same way).

5. Arrow no longer preplans your loads so they dont even start looking for loads for you until you are unloaded. As said above, because of this I assume wait time is usually 24 + hours before you get another load. And it is not unusual to wait 3-4 days for a load. I have waited a week for a load in the San Diego area and when I went to pick up the load the shipper asked why it took so long because the load was ready 3 days earlier and they told Arrow this.

6. Arrow cannot pay their shop bills sometimes for several hours up to a full day or a weekend and you have to sit until they get money in their account. I paid Arrows bills for them several times (they always reimbursed me but I am sure many drivers dont have several hundred dollars available on their c/c's to do this). You will sit and will get paid 0 unless its over 48 hours.

7. Arrow's tarps are filled with holes and so old that most are dry rotted and rip down seams when they are pulled. So, you have to get that sheeting to cover the load then tarp adding another 15-30 minutes to every tarped load to ensure the product is safe from the elements. The shops do not have tarps for replacement.

8. Arrow will not wash your trucks anymore unless you are at a terminal. Arrow promised that in exchange for reducing speed from 70 to 65 that you could wash your truck every month instead of bi-monthly. So much for that promise.

9. Most disturbing is the fact that Arrow lies to customer and/or driver about mileage. Arrow bills the customer for the given mileage, but the driver is paid on something much less.

Now I have, as stated, been a big supporter of Arrow but not anymore. Avoid this company like the plague. In my opinion they are on their way out. You will not get miles and will sit for days waiting on loads. No longer can you make money there. I was never late on a pickup/delivery with this company so if the above is happening to me imagine what will happen to a new driver. Also, this is not do to the economy, it is due to Arrow's incompetance.

 

That's simple to take care of.

Gather up your bills. Copy the billing numbers down. Then send a letter stating those bills are the result of a work related injury, and covered under workmans comp. And you owe nothing. Be sure to include the billing numbers.

Send 2 copies, via certified mail. One to who ever is billing you, and another to Arrow.

Be sure to include the contact information for Arrow, to the collector. Also include a request that they cease and desist.

Retain a 3rd copy for yourself, in the event they continue to harass you. Your next step would be a lawyer. Because they will hit your credit with it in the future, if you don't resolve it. And it could cost you more.

Generally, a good lawyer can clear it up with one letter.

 

Did you take a settlement on the workers comp case?
If so most companies will put in the settlement that you will pay your own medical bills as they admit to no fault or responsibility.

 

Ooops, There's that too. Didn't think of that for him.

 

Arrow is self insured. I was injured on the job (a scissor binder snapped back up and caught me in the jaw) and there was no settlement per se. Just was paid like 75% of my earnings while I was out.

 

On the job injury is covered by Workmans Comp. Arrow may be self insured, but that has little to do with workmans comp, other than the fact that they are allowed to self insure.

Take a closer look.

http://www.expertlaw.com/library/comp_by_state/Oklahoma.html

 

wow... they suck



get out of there for sure

good luck to you guys sorry it is going bad wish you the best on your comp claim dont let them out of it they owe you...

 

Welcome to the trucking industry, a lot of companies operate like Arrow. I would go for a settlement. If you get a good w/c lawyer he will get you some money and they pay all the bills. Their must be more to the story because a dentist or a doctor usally doesn't stop working on a w/c patient because it is big money and they always end up with the money in the end, they have attorney's too.

 

Nope nothing more to the story. I do have a w/c attorney now though. He has other cases against Arrow so this is normal for them. He believes that Arrow will be stripped of their right to self ensure by the judge and then Arrow is in big trouble. I cant wait to see them go bankrupt.