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Broker doesn't want to follow the rate confirmation? Recourse?

Discussion in 'Ask An Owner Operator' started by Houston27, Aug 13, 2018.

Page 1 of 3
  1. Aug 13, 2018 #1
    Houston27

    Houston27 Bobtail Member

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    Aug 13, 2018
    0
    Hello! We had a load on Friday from Echo Logistics which was supposed to be delivered the same day. When I arrived on location the warehouse turned us away due to saying that they are no longer unloading. We informed our broker and let us know that she apologizes for the mistake and that she will compensate us for taking it back to pick up. Once we arrive at pick up they inform us that they are not able to unload us to closing in a bit. We call the broker and she says that she is unable to do anything until Monday. We informed her that we need to be unloaded due to having other loads to complete during the weekend and we inform her that we need compensation due to having to go back and forth due to her mistake. We didn't have an option and had to cancel our weekend loads due to having that shipment in our truck. Now Monday comes and she is saying that is unsure if she will compensation for us for all the days and the going back and forth. We signed a rate confirmation which clearly states the drop off dates. Is there anything I can do about this?
     
    Houston27, Aug 13, 2018
    Houston27, Aug 13, 2018
    #1
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  3. Aug 13, 2018 #2
    Ridgeline

    Ridgeline Road Train Member

    22,649
    120,841
    Dec 18, 2011
    Michigan
    0
    ALWAYS GET INSTRUCTIONS AND CHANGES IN WRITING - NO EXCEPTIONS.

    When you work with a broker, put in your detention time and detail it to when it is triggered and what the limits are if any. Then add it to their contract to have them sign it and return it to you.

    In this case you can file against the bond but it is doubtful you will get anything out of it.
     
    Ridgeline, Aug 13, 2018
    Ridgeline, Aug 13, 2018
    #2
  4. Aug 13, 2018 #3
    Houston27

    Houston27 Bobtail Member

    8
    2
    Aug 13, 2018
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    Is there anything I am able to do now? I don't have anything in writing, everything was done over the phone.
     
    Houston27, Aug 13, 2018
    Houston27, Aug 13, 2018
    #3
  5. Aug 13, 2018 #4
    Oldironfan

    Oldironfan Road Train Member

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    May 22, 2017
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    Charge the broker $10 per pallet per day for storage. Plus detention.
     
    Oldironfan, Aug 13, 2018
    Oldironfan, Aug 13, 2018
    #4
  7. Aug 13, 2018 #5
    Allow Me.

    Allow Me. Trucker Forum STAFF Staff Member

    10,742
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    May 28, 2009
    Rancho Mirage, Ca.
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    You can "enforce" the rate confirmation, not sure how. Is it spelled out completely just how/what to do in this scenario ? It should be, because this stuff happens a lot. If the tables were turned and YOU, the driver were late, would the broker "fine" you ?
     
    Allow Me., Aug 13, 2018
    Allow Me., Aug 13, 2018
    #5
  8. Aug 13, 2018 #6
    ZVar

    ZVar Road Train Member

    10,911
    23,832
    Sep 10, 2010
    Flint, MI
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    Like everything what does your contract state?
    If it's not stated in the contract they don't owe you anything. Now, that's not saying I would not invoice them anyway. It's just that if they don't pay you really have no recourse.
     
    ZVar, Aug 13, 2018
    ZVar, Aug 13, 2018
    #6
  9. Aug 13, 2018 #7
    Dan47

    Dan47 Light Load Member

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    Feb 14, 2015
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    I'm just wondering what broker would do if you don't give them load back at all until they pay?
     
    Dan47, Aug 13, 2018
    Dan47, Aug 13, 2018
    #7
  10. Aug 13, 2018 #8
    Lonesome

    Lonesome Mr. Sarcasm

    11,518
    23,843
    Dec 15, 2007
    Northern Indiana
    0
    perry.jpg
    call the man!
     
    Lonesome, Aug 13, 2018
    Lonesome, Aug 13, 2018
    #8
  11. Aug 13, 2018 #9
    Oldironfan

    Oldironfan Road Train Member

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    That's illegal.
     
    Oldironfan, Aug 13, 2018
    Oldironfan, Aug 13, 2018
    #9
    Dan47 Thanks this.
  12. Aug 13, 2018 #10
    Zigzag777

    Zigzag777 Medium Load Member

    460
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    Mar 25, 2013
    Down Yonder
    0
    Probably not. Other than using this as a lesson from the School of Hard Knocks, don’t move an inch without a carrier confirmation IN WRITING. If you don’t have email and a printer, make the investment. Either in your office, or mobile truck mounted equipment.
    My grandfather had a slogan (1920’s era)
    “A GOOD DEAL
    DEPENDS A GOOD DEAL
    ON YOUR DEALER’
    Substitute the word the word Dealer in the last line with the word BROKER. Still very true today. He was a Cattle Dealer. The only thing that he had to sell, was his reputation, to differentiate himself, from the competition.
     
    Zigzag777, Aug 13, 2018
    Zigzag777, Aug 13, 2018
    #10
    Oldironfan Thanks this.
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