When I first got my ELD back in Dec (Garmin), all was fine until I dropped the truck off at the shop (Ryder) for service. I came back Monday morning & logged in to my ELD & found that everything the shop did (moving the truck) was logged to me. I had been logged in for several hours during Sunday night.
I did some research & found that I should have been "signing out" of the software (log), not just going to off duty. I didn't know that I could "sign out". Ok, so I learned something. Now, good to go
Fast forward to last spring, & by signing out, no issues during that shop visit / Ryder service.
About 3 months ago, I had an issue where the batteries shorted & it damaged the Garmin thing plugged into the ECM port. So we ordered another "thing", got it installed & set up. During setup, I noticed the software had a few updates .... different things changed in the software, but all was good.
Last week (1st time with new thing/software), I took the truck to Ryder again for another service, logged out & "signed out". Monday, I go back to pick up the truck, log in & I have errors that the truck was used & it wants me to assign that time to a "Driver". There are no other drivers... only me.
So, I thought I'd "create a driver" & call it shop. It wanted two names, so I called it Ryder Shop. Then it wanted drivers licence number, state, truck VIN, etc etc. I was hesitant to do all that because I don't know what the legal aspect of this is or how it will affect DOT audits or inspections etc.
I dont know how to properly handle this. I am an only driver in a small family owned business. I am the administrator on the ELD also. I even went into that to see if I could figure out how to handle this. I found nothing. No where to assign it, no way to create a shop/maintenance account, no setting to assign this to or no way to delete this.
Any idea how to deal with this, advice or how you deal with the shop issues. Another problem is, that when they check codes etc, they have to remove the ELD thing from the ECM port. This has previously set off an alert that the thing has been unplugged.
In the end, there is no way to clear these issues. Thanks for any relevant advice.
ELD & The Shop
Discussion in 'Experienced Truckers' Advice' started by Grumppy, Oct 8, 2018.
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