Choosing between 3, which ELD should I pick? Keep Truckin, DriveELD, or BigRoad?

Charlie Best · Aug 5, 2019

speedyk said: ↑

I worked for two companies that used KT. It worked better than JJK's reset-wrecker I had used before so I thought it was gold. A few little tricks to learn to get entries correct, but not bad. In many respects it's well thought out and I really got to like using it and trusted it.

But I had little interface with KT the company.

Then I decided I wanted my own account, to keep track at a company that still uses paper and doesn't have PTI forms. KT offer a simple account free, no ELD but logging and PTI's all saved on one place I could access.

We had an issue to work out with opening the account which required some correspondence: It was my fault, I asked a question in a certain way which was confusing. Keep that in mind if you're interested in KT, you need to think about what you ask and how, because otherwise it can take a while to get it straight.

Every reply I sent, no matter how long we were conversing, got another automated assurance email reply in between, was like having a talkative 3 year old in the room interrupting. I had dozens of content-free automated reassuring emails to delete to get to the ones that were intentional.

Then the actual replies indicated that the person responding had not read/understood my query, perhaps an AI bot read it and parsed it, but keywords only and no context. And the replies were rarely answered by the same person, always someone else trying to pick up on what was said before but not really quite getting it.

Even spoke with customer service and tried to straighten it out (they called me after being frustrated themselves with their own system), and in the end I did get my account, but there are other issues, mostly around their aggressive marketing, that make using it kinda questionable in this situation. And to resolve those I'd need to do yet more rounds with their automated replies for each issue.

So now, well, I know how to use KT and work with it, but I don't think I'd buy into it myself unless the lower entry cost outweighed all else.

These feverish AI people really grate on me, at this point AI is basically garbage data in and out, not hard to find articles on how Amazon and Google and Apple are really using underpaid laborers behind the curtain of their AI miracles like Alexa and Siri so that they actually work, and when's the last time you read about the Apple or Google cars?

Google bought Waymo instead of trying to make their own cars and they also Waymo run semi trucks in the PHX area with all those sensors as well, but I watched a Waymo minivan just about take out a wall at a fuel depot the other day trying to circle it as well as a human could. Two of us were already figuring out where else to get fuel when it decided to stop trying and left.

I think that is the crux of KT's issues right now, they have some fixation with AI and it really doesn't work but they just cannot see that or how suicidal it is to keep trying. I'm guessing that the one thing AI is good at is making Kool-Aid, it must use a lot of sugar when it makes a pitcher. Or something.
Click to expand...

Wow, that's a lot of info. I've called the companies and talked to sales people to hear what they have to say. I think I'll have decided by tonight, will post a review after a week or so.

dynamite · Aug 23, 2019

Give your data to KeepTruckin and then pay to use it.
KeepTruckin ratings tool shows wait times at thousands of facilities, available to some ELD users

Charlie Best · Aug 26, 2019

dynamite said: ↑

Give your data to KeepTruckin and then pay to use it.
KeepTruckin ratings tool shows wait times at thousands of facilities, available to some ELD users
Click to expand...

I decided to go with DriveELD, I'll be letting ya'll know what I think of it in near future.

dynamite · Aug 26, 2019

Charlie Best said: ↑

I decided to go with DriveELD, I'll be letting ya'll know what I think of it in near future.
Click to expand...

Interested to hear about it.

Charlie Best · Sep 4, 2019

dynamite said: ↑

Interested to hear about it.
Click to expand...

I've been using it for a bit now, and I've honestly liked using it so far. Review to come in a new post here sometime this week! Whenever I get a decent breather, lol

dynamite · Sep 4, 2019

speedyk said: ↑

I worked for two companies that used KT. It worked better than JJK's reset-wrecker I had used before so I thought it was gold. A few little tricks to learn to get entries correct, but not bad. In many respects it's well thought out and I really got to like using it and trusted it.

But I had little interface with KT the company.

Then I decided I wanted my own account, to keep track at a company that still uses paper and doesn't have PTI forms. KT offer a simple account free, no ELD but logging and PTI's all saved on one place I could access.

We had an issue to work out with opening the account which required some correspondence: It was my fault, I asked a question in a certain way which was confusing. Keep that in mind if you're interested in KT, you need to think about what you ask and how, because otherwise it can take a while to get it straight.

Every reply I sent, no matter how long we were conversing, got another automated assurance email reply in between, was like having a talkative 3 year old in the room interrupting. I had dozens of content-free automated reassuring emails to delete to get to the ones that were intentional.

Then the actual replies indicated that the person responding had not read/understood my query, perhaps an AI bot read it and parsed it, but keywords only and no context. And the replies were rarely answered by the same person, always someone else trying to pick up on what was said before but not really quite getting it.

Even spoke with customer service and tried to straighten it out (they called me after being frustrated themselves with their own system), and in the end I did get my account, but there are other issues, mostly around their aggressive marketing, that make using it kinda questionable in this situation. And to resolve those I'd need to do yet more rounds with their automated replies for each issue.

So now, well, I know how to use KT and work with it, but I don't think I'd buy into it myself unless the lower entry cost outweighed all else.

These feverish AI people really grate on me, at this point AI is basically garbage data in and out, not hard to find articles on how Amazon and Google and Apple are really using underpaid laborers behind the curtain of their AI miracles like Alexa and Siri so that they actually work, and when's the last time you read about the Apple or Google cars?

Google bought Waymo instead of trying to make their own cars and they also Waymo run semi trucks in the PHX area with all those sensors as well, but I watched a Waymo minivan just about take out a wall at a fuel depot the other day trying to circle it as well as a human could. Two of us were already figuring out where else to get fuel when it decided to stop trying and left.

I think that is the crux of KT's issues right now, they have some fixation with AI and it really doesn't work but they just cannot see that or how suicidal it is to keep trying. I'm guessing that the one thing AI is good at is making Kool-Aid, it must use a lot of sugar when it makes a pitcher. Or something.
Click to expand...

After I had multiple screw ups with KT and posted about it on Twitter, they figured out who I was and contacted me at my business in under 24 hours. They proceeded to screw up what they promised a few more times and had to call them out on Twitter again to get refunded.

Charlie Best · Sep 5, 2019

dynamite said: ↑

After I had multiple screw ups with KT and posted about it on Twitter, they figured out who I was and contacted me at my business in under 24 hours. They proceeded to screw up what they promised a few more times and had to call them out on Twitter again to get refunded.
Click to expand...

Just posted a review of DriveELD in a new thread.

Cattleman84 · Sep 5, 2019

Charlie Best said: ↑

Just posted a review of DriveELD in a new thread.
Click to expand...

And That new thread is??? Link???

Cattleman84 · Sep 5, 2019

Charlie Best said: ↑

Just posted a review of DriveELD in a new thread.
Click to expand...

Never mind... I found it...

Finally, time to review my new ELD: DriveELD

Charlie Best · Sep 6, 2019

Cattleman84 said: ↑

Never mind... I found it...

Finally, time to review my new ELD: DriveELD
Click to expand...

Sorry about that, wasn't thinking when I posted that! Thanks for the help

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