Should I pay a shop twice if they didn't fix my problem?

truck needs to go back. Hopefully it was at a dealership or otherwise reputable place.

If it is the same part that failed, then no you shouldn't have to pay anything. If its something else you will have to pay something depending on shop.

 

If you don't trust your shop not to lie to you, you need a different shop.

 

If it’s something that doesn’t have a core charge you can ask to take the old part with you.

 

Parts can be defective. A reputable shop will recognize if this is the case and should fix it again for free.

 

A reputable shop will know what the problem is before attempting to fix and not lie to and will stand behind their work. Reason why there are receipts with guaranties on labor and parts. If none is given after the work is done then that’s sign the shop isn’t worth anything.


Majority of shops replace things without knowing the actual issue, it’s a crap shoot with these idiotic engine designs.

 

That’s the chance you take when you allow shops to diagnose your issues, especially when otr and not with a home shop that you trust. Don’t know your experience level, but we got to know our equipment just as well if not better than the techs to avoid these type of occurrences. Unfortunately, your just another ticket, and another frustrated emissions customer that signed the work order.

how about giving us your engine model, year, there’s about 5 sensors that run that system. Anyone of these sensors could be causing it instead of a high dollar part. Their computers rarely diagnose these.

ps- no is the answer to your question. Unless indeed, it is a faulty doser injector. Some would fight it and maybe win, but your talking months and months and court time probably.

 

They keep charging you until they fix the problem, unfortunately. I went through this when I first got my truck in 2016, and the dealer couldn’t fix a problem with my cruise control. Not much can be done, and they’re probably right about it. Mechanics cannot guarantee the problem will be fixed. Some problems can be really tough to solve even for the best mechanics out there. Try a different mechanic shop.

 

how you or he knows it was that problem. people throwing parts at problems get costly

 

If you can get back to the shop that tryed to fix it bring ticket and put it on top of new work ticket?