Everyone has a different experience, you had a good one, the OP and myself did not. Perhaps they have hired new people since then as this was last...
This was not a Female driver manager that I encountered inside the Terminal. It was also not Ben, as he is the more decent of the bunch but sadly...
Woody Bogler was by far the WORST company I've ever worked for, and I've driven for PAM, Swift, and other companies with less than stellar...