A warning about CONVOY, the app...

Discussion in 'Report A BAD Trucking Company Here' started by sscdrummer72, Nov 20, 2019.

  1. CarsNCameras

    CarsNCameras Bobtail Member

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    Dec 4, 2015
    Dayton, OH
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    I’m experiencing the Convoy ####show currently.

    I’ve been running P/O for a mega, but they couldn’t accommodate me for this month with all the appointments, family events and a vacation coming up. So, I figured I’d give Convoy a shot since they were the only ones I could find with short loads that worked for me.

    First few loads went without a hitch and paid quickly. Cool, let’s try a longer run. Got a load that was already late when my bid was accepted. I should have pulled the plug right then. Got the load picked up and delivered, and was supposed to bring the trailer back to Lima. But, the delivery was booked as a D/H. Dropped the trailer, but no empty available. Trailer I brought wouldn’t be unloaded until next week. I’m not sitting that long. So, I gave Convoy 24+hrs to come up with a solution. 27hrs passed, 10-15 phone calls, emails and texts later I let them know I can’t wait any longer and headed home without a trailer. Elsa was also moving through, so I wasn’t sticking around for that. I was even assured that it wasn’t a problem if the trailer had to be left at the delivery.

    That was Tuesday, it’s now Friday and absolutely nothing has been done after more calls, other than them apparently thinking I’m still bringing an empty to Lima, OH. And I can’t complete the load in the app without saying I dropped the empty off.

    So, I’m probably out the money for the load, fuel and a wasted week dealing with this stupidity.
     
    Badmon Thanks this.
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  3. SteveScott

    SteveScott Road Train Member

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    Convoy can be great or horrible depending on the lanes you run in. From what I've seen over the last couple years, they aren't very good if you're in the Midwest or east coast. Loads from the west coast heading east pay spot market rate, and I've been using them for almost 3 years and few complaints. They tend to have much better rates for reefer drivers, which is probably why I do well with them. The customer service reps are all outsourced from other countries, but if you as for a supervisor, you get somebody in Washington State that speaks perfect English. Uber freight is the company I'd like to see gone. They are truly horrible no matter where you're booking freight to or from.
     
  4. Rideandrepair

    Rideandrepair Road Train Member

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    Aug 8, 2015
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    The Bottom Line is these Big 3 PL Companies are a bad thing. Big Companies controlling all the Freight. Small Independants moving it. A natural progression I suppose. They make a ton of money off Our Backs. Most of Us would be better off working for Small Brokers. Ones that need good Independents. Ones that will work with You on an Individual basis. Ones that won’t screw you over at the drop of a hat. Only one cure to your complaints. Don’t work for them. I have a list, they’re on it. Along with XPO, TQL, Coyote, and a couple others that did Me wrong. Only takes one time for Me to get the message. First time, it’s their fault. Second time it’s my Own fault. Holds true in every aspect of Life.
     
  5. 401-Alex

    401-Alex Light Load Member

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    Nov 25, 2013
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    So convoy is double brokering from coyote Screenshot_20210819-212343.png okering a load in app as stated
     
  6. SteveScott

    SteveScott Road Train Member

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    Nov 10, 2015
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    More than likely Coyote and other brokers list their loads on Convoy. They have to play by Convoy rules which many won't like.
     
  7. MACK E-6

    MACK E-6 Moderator Staff Member

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    Sep 19, 2005
    Baltimore, MD
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    You’d think people would realize that what’s good for business is ultimately good for everybody, but in my personal experience those in management positions who don’t have any sort of financial stake in the operation have a tendency to hold politics above efficiency at all times.
     
  8. 401-Alex

    401-Alex Light Load Member

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    Almost 2 years now I have not hauled convoy. ####ty rates that are not profitable. To me they are a do not haul list member just like TQL
     
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