Armstong Transport Group Inc

That is really disturbing! Disturbing to find out that they do such things too! I've had good memories with them so far.
In my case it was CH Robinson who tricked me once into a pick up that turned out to be a load recovery without even mentioning anything. The lesson from this is to call a receiver ahead of time, even before signing the Rate Con., to verify staff, especially when there is something fishy like a pick up at Kraft Foods without an appointment. Who wants to do that every time though?

They, the Armstrong Transport Group, should have saved their face and made their alleged lie more credible by giving you generous detention or layover right away, on the spot. I would have, if I were them, even if the lie turned out to be truth, and the receivers were liars. It is called reputation management.

 

I've dealt with Armstrong quite a bit on oversize loads ... have always gotten a fair deal from them. But, detention rates, and appointment times were spelled out on the rate con and carrier packet.

 

So the detention details were not written beforehand in the rate con nor carrier packet?

 

Probably not but that doesn't excuse what Armstrong did in this scenario.

 

Agreed but at least he'd have a leg to stand on to get his detention pay.