Ask A Dispatcher anything

Discussion in 'Experienced Truckers' Advice' started by flightwatch, Sep 1, 2021.

  1. flightwatch

    flightwatch Road Train Member

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    Jun 22, 2011
    Somewhere in Texas
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    So I've been on this forum for over 10 years now. I drove a truck for over 10 years, and now I'm a dispatcher. I've run reefer otr, oil field, hauled heavy equipment, and drove for Walmart for a couple of years. Now I'm a dispatcher for a reefer company out of West Texas. The unique thing with this company is that all of the dispatchers are former drivers. And most of us have driven for this company. It gives us a unique perspective on the industry since we have been on both sides of the fence.

    I'm starting this thread to help dispel some of the myths of dispatchers. Obviously, I can't speak for every dispatcher out there; but I can do my best to answer any questions about a dispatcher mindset or why you got put on that crappy load again. Keep in mind though, smart-### questions will receive smart-### answers. So ask away!
     
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  3. mustang190

    mustang190 Road Train Member

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    Florida Panhandle
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    If the wall map shows it’s only 26 inches from Dallas to NYC how is the driving time calculated?
     
  4. xlsdraw

    xlsdraw Road Train Member

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    Nov 17, 2010
    Winter Haven, Florida
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    What is the most effective coercion technique that you have seen drivers utilize to teach the dispatcher to trust the driver's judgement?
     
  5. flightwatch

    flightwatch Road Train Member

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    Jun 22, 2011
    Somewhere in Texas
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    Depends on the company. We use PC Miler which runs zip code to zip code. It gives us a cost, drive time, and mileage. In your example, Dallas to NYC will cost $2,175.73, take 27 hours and 59 minutes, and is 1,566.3 miles.
     
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  6. sevenmph

    sevenmph Road Train Member

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    Indianapolis, In
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    There will come a time if it hasn’t already, where the company needs are going to force you to punk a driver. How do you as a former driver handle that? Has to be a tough position.
     
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  7. flightwatch

    flightwatch Road Train Member

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    Jun 22, 2011
    Somewhere in Texas
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    Threaten to quit. Seriously. There's a severe driver shortage right now. Drivers hold all the cards.
     
  8. Ridgeline

    Ridgeline Road Train Member

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    Michigan
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    that is figured at 55.6mph which is wrong, there is a standard for figuring times, it is 48 mph and if you are a dispatcher, you would understand why that number is use to estimate travel time.
     
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  9. flightwatch

    flightwatch Road Train Member

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    Jun 22, 2011
    Somewhere in Texas
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    You didn't quote the 1st part of my message. It depends on the company. I was telling you what my company uses.

    It sounds like you doubt my role as a dispatcher... hmmm_LI.jpg
     

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  10. flightwatch

    flightwatch Road Train Member

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    Jun 22, 2011
    Somewhere in Texas
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    The bottom line is that you have to work together as a team to get it done. As a driver, you are looking at your next load. As dispatchers, we are looking 2-3 loads down the line. It's not personal by any means. It is that you are the best truck and/or driver to get the load done. If you refuse the load, then that's on you. Just don't expect us to be worried about getting you moving until we get everybody else moving. Because your refusal just screwed our entire plan up, and now we have to work our ### off to fix it.
     
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  11. xlsdraw

    xlsdraw Road Train Member

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    Nov 17, 2010
    Winter Haven, Florida
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    Did you utilize that technique when you were a driver?

    I'm coming off a five month break from the road shortly. I very briefly considered trying other companies than the one that the O/O I was working for was leased to. The O/O had me in a breakdown prone 2 million mile truck that I just couldn't trust anymore. I drove it for 3 years.

    But since, the company that he was leased to, has newish company trucks and company drivers also. AND the great dispatcher that I had has both O/Os and company drivers on his board. I chose to negotiate with the company the best pay rate that I could get AND the firm position that I must be on my old dispatcher's board. The company agreed.

    In my case, this dispatcher understands me better and works with ME by far better than any dispatcher that I've ever had. It's not even close. He was a former driver and small fleet owner, and he gets it. Unlike the vast majority of the previous dispatchers in my career.

    So for me, the compatible dispatcher makes the decision easy. Being understood, respected, and cooperated with, takes a lot of stress out of the job.
     
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