Ask A Dispatcher anything

Yeah. Dispatcher is holding true to the adage of his lips are moving.
His first example is throwing the driver under the bus, and then he claims he never does that. Gotta wonder how truthful he is in anything else he's said.

 

I’m retired Air Force and what you’re describing is completely illegal in the military. As a Senior NCO I could not under any circumstances accept gifts from anyone beneath me. Even if it’s just a thank you and not a bribe, it quickly turns into bribes for favoritism.

Say someone sees you or hears of you giving me a nice gift certificate than others begin to think they have to do the same.

I know you probably didn’t mean any Ill intentions. Still if I were your boss and the dispatchers boss I wouldn’t allow it.

 

I think that's a pretty good policy. I don't have a dog in this fight, but if I had a dispatcher, I'd rather it were an experienced drive that knew how many hours there were in a day.

As far as blaming a load being late is concerned - I was in the oilfield for fifteen years. Last two years as ops manager for a wireline company. Needless to say, the customer did not always get the whole truth. If they did, we'd get ran off. But one thing we did do was get the guys on the ground in on it. Meaning everyone was in agreement, and on the same page. No surprises.

 

That's why this thread is the only one to know of the year and a half ago purchase.

 

Customer/contract. No sales staff. Just the owner.

By all means. It cuts out the middle man.

Actually, my lips are quite still while I type this. Your troll is severely lacking, but you're welcome for taking time out of my super busy day to try and help the relationship that drivers and dispatchers have.

 

Heath?

 

Heath is not our owner, but I know some of the Heath's, and we do a lot of Heath trucking's old loads.

 

It is a good idea that you continue to field questions on this mysterious and misunderstood relationship.
I too became a dispatcher after being a driver for 20 years, did it and then became a supervisor for about 3 years. So I understand exactly where your head is at.
It really boils down to personalities and competing needs. And matching those two important variables with as high a batting average as possible
As a dispatcher you serve 2 masters, your company who has to move the loads as profitably as possible, and a set of drivers which may be anywhere from totally cooperative to down right recalcitrant.
Definition of recalcitrant 1: obstinately defiant of authority or restraint
2a: difficult to manage or operate.
Some drivers and bosses understand your predicament, some never will.
I went back to being an owner operator for the last 20 years of my career. Heaven help the dispatcher during that time that mishandled(lied) to me. Not very many did.

 

Best way to ask for more CPM? Letter to HR, driver manager, or?

 

Depends on the size of the company. My company is straight to the owner.