Booking a load. Google reviews. Getting cold feet about it.

Discussion in 'Ask An Owner Operator' started by TallJoe, May 18, 2021.

How easy is it for you cancel?

  1. I do cancel whenever I feel like, I could not care less, no commitment. I give a lame reason too.

    3 vote(s)
    15.8%
  2. I cancel but have qualms after, feel bad about it.

    2 vote(s)
    10.5%
  3. I cancel and am straight about it with a broker.

    5 vote(s)
    26.3%
  4. I cancel only when there is no other way e.i. break down or previous load delay

    12 vote(s)
    63.2%
Multiple votes are allowed.
  1. TallJoe

    TallJoe Road Train Member

    5,522
    9,859
    Apr 12, 2016
    Chicagoland
    0
    Yeah...you book a load. Surprisingly, it was (it felt) too easy to be awarded your desired rate...you sort of think that you should have pushed for more but all in all you're content. Until, you read reviews on Google. You're like "Oh my Goooodnes!...:eek::eek::eek:I don't want it any more!:mad::mad::mad::mad:"

    Well, the dilemma is now this...Good money but ... they don't pay detention--maybe $35 up to $200. What if this, what if that....should I bail...just make up an excuse and the hell with it?

    Good money is a key element in decision making...but what if you took it cheap - there are loads that are 'naturally' cheap.

    From my experience, Google reviews are dominated by the negativity. That's natural. People who are pissed tend to express their feelings more acutely then those who are otherwise content and satisfied.
    At a lot of places with bad, bad reviews I went to, the loading/unloading process went uneventful - reasonable and within norms.

    Perhaps, we should take an effort and contribute more to reviewing of a place. This way, there would be more balanced descriptions (?)

    I'd say, stick to the original commitment rather than bail out on a load but I am not saint, I did bounce on a few in my years of spot market - but it was a result of finding a better - hellova better deal but they still had time, at least a day to recover. Bouncing off a few hours before pick up might not be fair but sending you on a mine field ain't fair either.
     
    Last edited: May 18, 2021
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  3. larry2903

    larry2903 Medium Load Member

    673
    686
    Oct 18, 2009
    On the trails
    0
    If I make a commitment I follow through on it, but I still believe my word means something, it does to me anyway. I will very rarely make a business decision based on google or any other online service.
     
  4. kemosabi49

    kemosabi49 Trucker Forum STAFF Staff Member

    7,344
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    Jan 13, 2013
    SW Arkansas
    0
    There is an app Called Dock411 that could do this but only of it became popular enough that a lot of people were using it. And giving honest reviews. Also show things like on-site parking and other info.
     
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  5. TallJoe

    TallJoe Road Train Member

    5,522
    9,859
    Apr 12, 2016
    Chicagoland
    0
    Should not such a thing as commitment be reciprocal? How many times, once they realized that they overpaid on a lane, they called back and said that their customer run out of product, yet they reposted the same load a few minutes after.

    Keeping an owner op unaware of the load circumstances nullifies the commitment in my view. I have no problem bouncing off on a load a the very pick up location, that's different from its initial description and detrimental to my comfort. For instance, when it turns out at the pick up that it is a recovery load when you must be worked in (C.H. Robinson) or instead of radiators they want to load you with scrap radiators on a Waste Management site (TQL).

    Is a much better rate not a good reason to cancel a load in favor of another? Are you really able to say no to a load that pays 100% more, knowing that the other broker won't have any problems to recover it? Trying to find ethics in a unethical world is a daunting task. Maybe, if you find yourself in the swindler's world, a better thing to do is to learn how to play a swindler's game.
     
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  6. rollin coal

    rollin coal Road Train Member

    10,900
    17,194
    Mar 29, 2008
    TN
    0
    Some places absolutely deserve every negative review they get and then some. Atlanta Marketplace in Union City, GA. Kroger in Shelbyville, IN. Food Lion in Salisbury, NC those are 3 of my personal favorites. I always ask who the customers are on any given load among other things. Joe if it's any of these 3 places above just trust me, give that load back right now and never look back lol.

    I look at Google reviews and where there's smoke there's usually fire. You have to use your good judgement. Obviously some guy shows up late complaining about a half a day wait carries zero credibility but the ones who do what they were supposed to that sit there all day, that paints a picture of shipper/receiver mismanagement and "do not book this load". I would have no problem giving a load back on some unknown place that has terrible reviews. I have 100% on time pickup and delivery with every broker out here but bouncing off a load now and then, I'm not ashamed to say I have given loads back because of lousy reviews. I have never given one back to get a better rate though. Never. But lousy customers that treat drivers like garbage, **** them, I hope they struggle mightily to get their freight covered.
     
  7. Tug Toy

    Tug Toy Road Train Member

    5,941
    61,791
    Jul 4, 2015
    Corn field
    0
    If I book a load I do it.

    I may not book another if it goes bad?


    I’ve only got about 5 places on my list.

    I have completely eliminated anything that starts or ends with “scrap” anything.

    Never once looked at google reviews.
     
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  8. Dino soar

    Dino soar Road Train Member

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    Dec 8, 2017
    0
    So far only once that I cancel a load because of a better load.

    That's not something I ever do and I felt terrible about it.

    But the thing is the load I took paid really well but it was about an 80 mile deadhead and it did not take me home. But the Load paid well enough I was willing to find something else from there.

    Then all of the sudden I found a load that came out of the actual same facility that I was in that paid an outrageous amount of money that took me directly back to my house.

    I felt bad but in that case I just had to do what I had to do.
     
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  9. Brettj3876

    Brettj3876 Road Train Member

    7,360
    29,222
    Nov 18, 2014
    Canceling cancel culture/CCC
    0
    #4. I won't back out of load unless it's out of my control, getting held up 10+ hours to where it's not even remotely doable or a break down. I hate making that call to the broker feeling like an idiot
     
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  10. Dave_in_AZ

    Dave_in_AZ Road Train Member

    29,415
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    May 4, 2015
    0
    I won't bail. I think honoring your commitment is everything.
    I've seen plenty of times a better load comes up.
    Plus I don't want to be like the slimy bottom feeders that do me that way. I've tried to smell out the ones that book us as an insurance policy until they get the load covered cheaper or the loads that are just a pita.
    When things get afu for whatever reason I let the agents know asap so they can move the load or just repost it. Don't like making those calls, but it goes with the business.
    I look at it as a weeding out process. There's also a lot of eb and flow. Maybe a shipper or receiver is afu, but it pays, and you're out of hours anyway, etc.
    It's live and learn.
     
  11. CAPTransport

    CAPTransport Light Load Member

    67
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    May 7, 2021
    Fayetteville, NC
    0
    I'm always skeptical of Google reviews. Some of my favorite places have nothing but terrible reviews on Google. And it's mostly from foreigners that can't read a rate-con and arrive at the wrong time, don't follow directions posted on the sites, have poor communication, etc. Or they just have no experience in the industry. Of course a floor loaded dry van that has to be piece counted is going to take hours to get loaded and unloaded. You should have put two and two together on that one before taking the load.
     
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