brand new truck with crooked sterring wheel

Sounds like an alignment is in order big time on that one! That is pretty bad sounding too.

 

The horn pad just pulls off. Steering wheel is removed with a common steering wheel puller. Yes, they do come from the factory all the time crooked. Warranty does not pay for steering wheel recentering, it is part of the PDI, so some dealers miss this. Alignment is probably off too.

 

I would address the pull/resistance problem before just repositioning the steering wheel. Chances are that when you correct the pulling problem your steering wheel will be much closer to straight and need only a minor adjustment.

 

Most fleets will not spend the money, but I haven't seen very many new trucks that could not use a good 3 axle alignment before they hit the road. When I bought my 2013 in August, first thing was to take it to the shop near home I use and get an alignment. Sure nuff, it was off. Even forward drive axle was off. No use wearing out brand new tires right out of the gate. The union guys who build the truck could not care if it is aligned right. At least the union guys in NC who built mine. But then, they goofed on a number of things the dealer had to correct before I took it.

 

Every new truck gets aligned at the selling dealer as a part of the pre-delivery to the buyer. If it has an alignment/steering wheel issue, someone didn't do their job at the selling dealer.

 

Not EVERY new truck dealer has the equipment to do an alignment nor do they send it out to be aligned.

 

Well then that could be the problem because the factory assembles the truck to within a spec to get it to its destination of the selling dealer where the truck gets gone over with a fine tooth comb during pre-delivery. The factory relies on a complete pre-delivery of the truck and is required before or at the time of sale. The factory knows there will be flaws to correct after assembly of the truck. If there are flaws when the buyer receives the truck, the dealer failed to catch them during pre-delivery.

 

I do not care what type of new vehicle you buy--there is a very long "laundry list"of task's left up to the selling dealer--most if not all are ignored the dealer charges back the manufacturer same as warranty work--and then does as little as possible--ie;when was the last time you saw a new car w/properly aligned headlites?

 

I agree, we live in a "lets see if we can get away with this world" (before we actually do the things we're supposed to do for our brand and our customer), but the way I described it is the way it's set up to actually work. When the factory passes final responsibilties to the selling dealer and the dealer chooses to not make the corrections/adjustments etc, the factory has the option to not pay warranty on future claims regarding pre-delivery check items. Lets say the dealer skips the alignment on pre-delivery and the tires get scrubbed off in the first 5,000 or 10,000 miles. Who's responsible to replace the tires? Factory? Nope, it falls on the dealer because it gets aligned to optimum spec at pre-delivery. Will the dealer buy the tires? They may resist it and attempt to blame the operator by some trumped up BS means. They all try to pass the buck to the guy that needs to get rolling or get swallowed, so they resist and stall to see if you'll buckle. Don't go for it! Don't let them win! It's all wrong and they know it!