Back in March I received a call from Echo Global. Guy wanted to know if I was going to be on time for 10:00 am pickup in Denver. I told him I am in Columbus Oh. He ask me again “ are you going to pickup in Denver by 10 “ I told him I was a one man band and was on a load now outside Columbus. I ask him what my MC number was? He said “ you want me to tell you what your MC is “ He seemed really upset about me asking that. I figured he was going to give me some number and I could tell him my number. Well he reads off my MC number. Then he says “ sooooo” I tell him that’s my number but again I am a one truck operation, I am in Columbus Oh. and no I am not able to make Denver in 15 minutes. You must have me mixed up with someone else, I will call you in a couple of hours, as I am sure you will have settled the situation.
I read out his number after I got back to the house, and as you know, when you called his big brokers you get TelePrompTer, so I push the option for dispatch and of course The college-educated agents that they have their proceeded to ask the normal questions, what load are you calling about? I told him I was not calling about any particular load, and did not want to be dispatched, just following up on a previous conversation, telling him a little bit about the previous conversation. He tells me there is no way he can find the other agent, as there are over 2500 there. Geewhiz, thank you for your time!
About a month later I get a 900$ check from them. The attached summary had invoice numbers completely unfamiliar, so we know it was intended for someone else, Plus the fact that we had not carried a load for them. So I asked the wife, who do I call on this, as she has spoken to them previously regarding other loads. She always knows who to call, so she provided me a name and number. This is completely different from the number I had called previously this is completely different from the number I had called. Different area code, everything was different.
And, of course, when you call this number, you start with the Teleprompter again. Is it accounts receivable, no, it’s accounts payable, since I’m paying them. It took a while to get to the right person, as it is unusual to be sending money back to them. She asked when I was going to send it back? Well, that’s out runs through my head, Do I ask if they want to discount, or quick pay on this, or should I just wait and pay them in 30 days? I told him it would be in the mail the next day, throwing in a quick plug for my company. I tell them I have been trying to get one of these loads out of my area, every since they took over for Blue Grace Logistics. Yes, I was kind of partial to Blue Grace, as they would always call me, but with Echo global it’s not even easy to give money back to them.
I guess, I did not even deserve a thank you from them!!
Brokers to big to be personal
Discussion in 'Freight Broker Forum' started by Lite bug, May 19, 2018.
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