I work for a mega, and one of my pet peaves is how long it takes to get someone on the phone.
About 50% of the time I have to call in, I end up sitting on hold for a half hour or more.
some examples
My truck got hit by a car at a rest stop this morning while I was asleep, took 45 minutes sitting on hold to talk to accident reporting.
Last month when the reefer broke down, I called into breakdown. Sat on hold for half an hour only to be hung up on. Called in a second time and had to sit on hold for another half hour to get approval to go to thermo-king. Took less time by the thermo-king to fix the unit than the time I sat on hold.
2 months ago, it took 2 hours to get a lumper check approved due to the phones being tied up. Amusingly my carrier charged the receiver detention, and I got paid the detention even though it was entirely my carriers fault.
Now I'm sitting at the shipper after getting loaded trying to get approval to take a different route due to a road closure, cannot get ahold of anyone. Watching my clock click down.
I'm really #### tired of this. Is this the way that it typically is at most companies or just the megas?
Calling in to the company.
Discussion in 'Questions From New Drivers' started by Slargtarg, May 18, 2017.
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"Approval to take a different route...."???
Unbelievable.
How can people work like this?bzinger, bottomdumpin, Dye Guardian and 6 others Thank this. -
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Trucking Jobs in 30 seconds
Every month 400 people find a job with the help of TruckersReport.
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