Can you provide an example of rude dispatchers, shippers/recievers

Not trying to be a smartbutt, but you will know it when you see it..

Me I just smile at them and tell them to have a blessed day... I refuse to get drawn into their drama...

Oh most times rude shipper/receivers are a result of rude drivers. Trust me when i say rude drivers out number rude shippers/receivers 100 to 1.

 

I agree. Rude and idiotic drivers far outnumber rude shippers/receivers.

 

There's things like being detained at the shipper where there is no possible way you can make delivery on time, yet you get blamed by your dispatcher for it being late on delivery.

Or you have low miles one week because you get crappy loads and they remark it's your fault, you didn't perform.

Or you are dispatched late on a load, so the shipper is mad you are late and takes three times as long to load you.

Or you walk into the shipper and greet them only to be treated like a dog.

Or 4 wheelers cutting you off and flipping you the bird.

You will find at alot of companies dispatch and safety don't work together. Dispatch will get mad if you don't do something and safety gets mad if you do it. You can't win. But usually when I was put in a predicament I would call safety and say hey, my dispatcher is trying to make me run illegal and that's the end of it. Then you sit for a day or two.

You will find alot things are because some moron has done something before you and you have to pay the price for his ignorance. I remember one instance in particular. I walked in the receiver and said " Hi, how are you doing"? She gave me a dirty look and closed the glass window. Then she precede to clean and reorganize her desk for 30 minutes. I stood there patiently and watched her. When she got done cleaning, she opened the window and checked me in. Stuff like that isn't called for, but it happens.

There's so many tricks out there. Part of being an experienced driver is learning them and dealing with them in a professional manner. Trucking will make you overly patient.

 

You went to walmart didn't you.

 

It was Smucker's, but yeah Walmart is famous for that.

 

Worst part is you aren't officially checked in till she finishes cleaning her desk. So your detention pay doesn't start till her desk is cleaned..

 

I hated Walmart DC's. It seemed like their entire process was designed specifically to make it difficult. And you'd better be there early because the check-in process took so long that if you arrive 10 minutes early - you'll be checked in 30 minutes late at best.

I remember the first time I went to one - I had just started training and it was something like our third load - but the first to Walmart. Trainer is asleep, I go in to check in. Guy at the desk says it's $30 to unload me and wants to know how I'll pay for it.

I thought he had a sense of humor and was joking around because why would Walmart charge a driver $30 just for Walmart to take their own junk off a truck?

So I tell him I'm flexible and ask how he wants to pay the $45 for me backing it in.

Uh oh. That was a mistake because it turned out it's not a joke and the guy did not, in fact, have any semblance of a sense of humor.

 

I have noticed on several occasions other drivers who are sloppily dressed and unkempt in appearance be treated in a less than cordial manner. When I get up to the window I am prepared for the same treatment but am treated in a totally different way. The clerks converse with me in a friendlly, business-like way. Same clerk, same scenario, minutes apart. Conclusion: If you dress in a neat, business/professional manner, converse in an intelligent manner, be firm but polite and smile, you will usually avoid the rudeness. If not, I let them come to the conclusion that it is in their best interest to load me out and get rid of me because I can be scathingly pertinent in an excruciatingly polite manner untlil they do. I have the patience of Job when irritating the "little people" and often enjoy the game after hours of boredom on the road.
Analysis: Dress well, be polite, and carry a good sense of humor. If this doesn't work, bat their little brain around a bit.