Check out the BBB?

the thing with that is, any company that you want to "check on" needs to be a member of the BBB. the BBB simply will not have any info on any company not a member.

 

well things must have changed since i left the repair business 20 years ago. we (back then) had a problem with a dealer of automotive parts, but the BBB couldn't help us out as the parts company wasn't a member. we were, but not them..........so the problem never got resolved........


oh wait, it did................we just stopped doing business with them.....

 

i just did a quick search on the BBB's "Mission Statement".

as a MEMBER they will arbitrate any disputes that the MEMBER agree's to when signing up.

so yes, any one can "complain" to the BBB, but as a non member, its a moot point for any satisfaction for the consumer, as the consumer won't stand to gain anything other than a "complaint" lodged against a company.

 

this from a search when i searched on Google, i typed in: "Responsibilities of the BBB"

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I filed a complaint with the BBB. The company has not responded. Why can't the BBB make a business satisfy my complaint?
When a BBB receives a complaint, we present the complaint to the business and request its assistance in working out the problem with the unhappy customer. Most companies are grateful for the opportunity to resolve problems with their customers since it often means their patronage will be preserved.

BBB members agree to respond to consumer complaints presented by the BBB, and lose their membership if they do not. Most other companies, regardless of whether they are BBB members, also cooperate with the BBB. However, some companies do not want to work with the Bureau and/or their customers to resolve complaints.


Because the BBB is not a government or law enforcement agency, the Bureau cannot force a reply from a company; nor can it administer sanctions. However, a company's unwillingness to respond to the BBB or a customer will be noted in the company's reliability report the BBB provides to the public. The customer is free to pursue other alternatives such as legal action.

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so yes, as i said, anyone can MAKE a complaint, and it may be "logged", but in reality, only a member company has agreed to actually do anything about the complaint(s). a non member company CAN do something, but they are not held by any legal binding contract (membership) of the BBB.

 

Agreed, BBB can be used for such info. They are NOT perfect, and do NOT have all the info...YET, it simply won't hurt to just check them...just in case!

 

my PM to you explained in detail what i'm trying to get across to you and the others.

simply put, YES you can check ANY company and check them out.

however, if you are having a problem with ANY company, and that company IS NOT a BBB member, resolution to any problem will not be at hand (some of the times), because some companies (non-members) will indeed resolve any complaints.