cyber-trucker laptop stand...errr!

Please call us at 866-552-9237. I have an exact computerized record of all sales from all shows and I can look up the sale by YOUR NAME only. It will show what you paid and your address... a check will be sent when we just know who to send it to. I had never heard of this issue until this forum became a top hit on google. I only joined in the forum a few days ago. I honestly want to be fair and in exchange ask you to be fair and report your refund here. Will that work for you?

 

Just my 2 cents,

At the show you could have had a receipt book (available anywhere).

It has been a year and a half and you show up on the site addressing issues over a year old.

You can always ask a Moderator to get his E-Mail if you cannot do a private PM.

If he shows you phone logs would that show you he attempted to call you?

What I cannot understand is that you have a driver who tests your products answering your phone?

At the very least you can get a 800 number and many places are free that can forward to your personal cell/landline.

He has numerous times mentioned he tried to call you to no avail.

You can get E-Mail accounts for free.

I am just wondering why after a year and a half, you now come on this site to address an very old issue? I am sure this could have been handled better off line.

Mark

 

I had never heard of this issue until this forum became a top hit on google.

 

1. We had receipt books and I have all sales on the computer.
2. A year and a half is no reason to ignore the problem. I just found out about this
3. I did not want to bring in a moderator or anyone else I just wanted to help the customer.
4. I don't need to see any old phone bills, the point is,this was never brought to me until now.
5. The man answering the phone does a fine job.
6. We have a toll free number 866-552-9237
7. He says he called, I never heard of this till now.
8. I know how to set up email accounts and have several.
9. I come onto this site now to try to reach the customer and resolve the issue.

 

Well, now you are here. What might have happened/not happened in the past we need to move on. We could discuss this all day. He will say his piece and you will say yours. But, can the two of you come to a agreement?

Thanks,
Mark

 

I can do it right now if the moderator can get the customers name to me. I need the name that the sale was under. I can look it up and send a refund "now" as in today!

 

Waiting to hear from our moderator to moderate.

 

Folks its 3 on a Sat afternoon and the sun is shining bright. I am going to post a pic of me on my profile and you'll see why I can't set here on the computer all day. I will pick this back up on Monday.