damaged freight question???

Have a "script" to go off of.

Something with your company info; Name, DOT #, contact info etc.

Make a packet for your files that has all the normal things they request. W9, Authority etc.

Have mapquest or google map open and run the miles at least for the cities listed and figure out YOUR price BEFORE you even dial a number.

And don't be afraid to tell them, "thanks but no thanks"

 

There was drama over 80 lbs of croutons? Buahahahaha

 

All this discussion and I don't see why the product was rejected. That usually spells out how it gets handled. Was it overage? Damaged? I guess something was good about it if you kept it. Even with your dispatch service, there is nothing stopping you from calling the broker directly to sort it out. Or at least there shouldn't be.

That is usually a short discussion, something along the lines of food bank, dispose, or return at the same rate that got me to point B in the first place. Plus a little more if the drama affects a reload I already have lined up.

Worst case, they shouldn't hold payment on the entire load. What they will do is deduct the cost of the product. It's up to you to push it back on the broker and not pay for it yourself. I'll echo others and say it sounds like your dispatcher is a worthless middleman prolonging the problem, and definitely lacks value for what you're paying in this case.

 

You need to grab the bull by the horns right now. Call the broker and handle your business. Forget about the dispatcher. You're the one that owns that load until it's accepted by the consignee.

Be firm, but do make an effort to be sensitive to the broker and their customer, within reason. The fact that your "agent" screwed the pooch on this is a good opener for a fresh start with them. Ask the broker what they want to do and when. If that doesn't work, make a counter offer.

A quantity that small, someone besides you should be writing it off. That is, assuming the damage was packaging related or they should have requested a reefer instead of a van. The few like that I've had either went in my kitchen if it worked out, or the nearest shelter or charity kitchen. Sometimes if the shipper doesn't want their brand name showing up in the hands of grubby homeless people or recovering drug addicts, they'll demand you dispose/destroy the product and return proof, either pictures or a statement from whomever took care of it.

 

Are you running under your authority or the dispatcher's authority? If yours; you have the say so in dealing with the broker. The dispatcher doesn't have a dog in the fight unless you are running under his authority. If you do the billing , how can he hold your money. If he is siding with the broker, he maybe taking more than his agreed upon percentage. The quicker you kick him to the curb, the better off you will be.

 

Stale bread crumbs......... wow.

 

Rule #1. Don't do business with C.H. Robinson
Rule #2. Don't do business with TQL
Stay away. You did right with your doing though.

 

I picked a load of stale bread crumbs While getting loaded watched the Old asian Ladies breaking up old bread just out side of NYC. Hauled them to our customer in Atlanta.

When we shipped out from our customer we always had rejects. took them home nothing ever said.