Dealing with dispatchers!

I have taken mine out for lunch or bought things like girl scout cookies etc from their kids. However I never just gave them money!

 

HAW HAW HAW HAW.

 

Treat them like they are your customer. Always get the name of the person you're talking to, if you do not know...with out fail and write it down with the date and time. When there is a problem, address it in a professional manner, and follow up with a qualcomm message or email. If they ask you to do something sketchy, ask that they send the request to your qualcomm. Know the rules of your company and the federal regulations better than they do.

Never trust second hand information. If you have a question about the company,or something you heard in the rumor mill, go to the source and ask them straight up. Always speak for yourself and no one else. It is not your job to speak for other drivers, especially if they lack the intestinal fortitude to speak for themselves.

Don't speculate or assume anything. Stick to the facts of the situation. If you're not sure... ask! If you don't know, say you don't know. If you make a mistake...own it, don't deflect. No one is perfect. Don't use ten words when two will do. Make your point and make it quick.

 

How can you tell if your dispatcher is lying. ... their lips are moving . Yeah, I know you've heard it before . But that doesn't make it any less true.

 

Nah, they are just doing their job, does anybody tip you? Problem with most dispatchers, is they are usually the bosses cousin, who never set foot in a truck and they need a job.

 

The best way to develop a relationship with your dispatcher is to run anywhere and everywhere, dont be a pain in the ###, COMMUNICATE, don't be a prick if you can't get home on time. If you're reliable, you will never have to worry about your check

 

You don't need to tip your dispatcher. Just do your job and do it right.

Doing a good job out on the road makes the dispatcher's job easier and before long they'll recognize you as a good driver. They'll usually give you better loads than the undependable drivers and the ones who whine about everything.

Believe me when I say that dispatchers keep track of which drivers they can count on and which drivers just give them grief.

Be where you're supposed to be on time and don't break anything. Your dispatcher might be dealing with many different trucks and loads. All you have to worry about is one...yours.

If you can't make an appointment time let dispatch know as soon as possible. The one thing your dispatcher needs is information. He has to have answers for customers and his answers come from the information you provide.

 

I give them a shower credit in case they get tired of using their own bathroom/shower. It must be hard for them always near a bathroom, sleeping at home, with only a refrigerato, microwave, or possibly a restaurant nearby. <shudder>

 

Click the ACCEPT button on any load sent to you?

Yeah right, that's a sure way to get starved out guickly. A guy/gal who does that becomes a whipping post. Little crap 300 mile loads that you can't deliver until 2 days later at 0200 in the morning, etc.

 

I've pulled wagons for nothing for some dispatchers, the ones I knew who would pay me back, and they did,,,eventually.