Dispatcher in training seeking advicce

Discussion in 'The Welcome Wagon' started by janiemarie, Feb 18, 2015.

  1. janiemarie

    janiemarie Bobtail Member

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    Jan 17, 2015
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    First, let me say that this is not an advertisement, I am not looking for work. I am in training to be an independent dispatcher for the first time and would like any advice I can get to be the best I can possibly be. I know the basics, like treating people the way you would want to be treated, trust and respect are very crucial in every relationship, and that's how I feel it would be between the dispatcher and driver. Honesty and communication are very important. I know to get the driver's preferences before finding them loads to be sure to get the best ones I can for them. What I need to know, are the ins and outs to do it the best I can. Any advise I can get would be greatly appreciated!
     
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  3. NYSuperTrucker

    NYSuperTrucker Light Load Member

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    Dec 22, 2010
    Twin Cities MN
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    Being a dispatcher is a hard thing to nail down and give advice for. This coming from a driver 1st, then a dispatcher/planner, and then a driver once more. Honesty is important. The good guys will only call/talk to you when necessary...otherwise, they just putter down the road doing what they are supposed to to. They sub-par drivers will be on the phone all the time, complaining, saying they aren't making money or won't go here or won't go here, and for that there really isn't a lot you can say. As a dispatcher you have to deal with the good and the bad and sort of find a middle road. You are there to help them, whatever it may be. Sometimes, a sub-par driver can be molded into a good one with some trust, honesty and some coaching if needed. That just benefits all involved. It would be nice if a lot of the "professionals" out there just left that trucker-stereotype in the truck when they interact with others...I steered clear of the driver lounges (I know, coming from a dude with SuperTrucker in his name, tisk tisk) It helps if you've driven a truck before yourself, that always gets you bonus points. When I planned a fleet, a lot of guys said I was running them too hard. As a dispatcher/planner...I would rather be told "You are planning too aggressively" than not enough miles. One key thing to help you do your job better is if your drivers can communicate any issues well in advance (i realize sometimes crap just happens in real-time and we deal) but HOS issues, miles for OTD, etc...Hopefully I'm not rambling.

    Hard to issue advice also because I don't know the methods for keeping your guys running...will you be planning/getting the freight, or will another person be planning? I'll be following this thread and see how it's going.

    Good luck! :biggrin_255:
     
  4. janiemarie

    janiemarie Bobtail Member

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    Jan 17, 2015
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    Thank you for the information, NYSuperTrucker. It's very helpful. I will be getting the loads and planning for the drivers. I've never driven a truck myself, but have known several who have and have gotten some tips from them, unfortunately I don't get to see or talk to them regularly. I have ideas on what needs to be done, and am very easy to talk to so communication will be good. I have this thing about me that insists on doing what I can to make everyone happy, so I am trying to do what I can to make sure I am doing my best. I can't stand to let anyone down and always go above and beyond what I need to do. I think that in itself is a big start, but I've never run a business before and want to make sure that everything I do will be the best I can do. I know not to expect perfection, but when it comes to me, I try to come as close as I can so I am not having to try to clean things up or fix them later. I know accidents happen and things come up, but I'm talking about things that can be done to begin with to hopefully eliminate any possible problems. Now I'm rambling. I can just imagine what I sound like right now. I'm sorry. I just really want this to work and want to do the best I can. I've just started taking a class that will help me with a lot of my questions, but it would be very helpful to know what drivers expect from their dispatchers. What makes them happy. I know that everyone is different so they require different things. I also know that some drivers know things that others don't know (dispatchers too), and that information is extremely helpful. Like driving at night vs daytime. Are there certain areas to avoid? Certain ways that are better than others to do "paperwork". Different things like that.
     
  5. FuzzFace2

    FuzzFace2 Medium Load Member

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    Jul 27, 2014
    Angier, N.C.
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    Only being a driver that just starting out but old enough to know and I don't mean this in a bad way but how can you tell others how to run if you have never done so?
    If you can't drive maybe see if you can do a drive along with someone or 2 for a few weeks just to see from the drivers side how things go. Then I think you would have a better under standing from that side to help do your job better.

    Some people do not give out "their" feelings like running to hard or not enough so I would say ask them "how are the runs? Just right, need more or need less"? Let them tell you instead of guessing. I would also ask this a few times a year as things change and again they may not tell you.

    Good luck
    Dave ----
     
  6. bandit74

    bandit74 Light Load Member

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    Jul 4, 2015
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    get a r
    get a roll a deck....you can find phone numbers in 2 seconds
     
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