I am a newbie (Starting 5th week solo) but wondering if my dispatcher is taking advantage of me. My current dispatcher tells me where I'm going counts up hours it will take me to get there himself and then decides that's when it needs to deliver. Even though delivery time may be different. He has also called me while on hometime the last 2 weeks to change the loads meaning changing when I leave from hometime which is so far always earlier.
I am thinking about switching regions which would change my dispatcher as well. When I said something to my current dispatcher about how hard he was running me and cutting my hometime shorter I was told "this is trucking" I am not sure it's the right profession for me if this is really the way it is suppose to be. Question is Are all dispatchers like this? Do I need a different dispatcher? am I just not cut out for trucking? Any advice would help...
Dispatcher Problems? Maybe?
Discussion in 'Questions From New Drivers' started by emoore0023, Nov 27, 2022.
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77fib77, bryan21384 and tscottme Thank this.
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lual Road Train Member
- Oct 22, 2020
If you can switch out to a different division or region--do it.
Hometime (off duty) is just that--hometime.
If your dispatcher is short-changing & bothering you there--then you definitely need to shake things up.
--LualSpeedy356, bryan21384, bzinger and 3 others Thank this.
drvrtech77 Road Train Member
You are the captain of your ship you do your own trip planning and decide what is a proper ETA to arrival not some dispatcher behind a desk… do not let them pressure you into running the way they want you to run.Moosetek13, Coover, TripleSix and 6 others Thank this.
Dispatchers can make you or break in this industry and your current one is starting to break you. I suggest changing regions because you don't need to put up with that nonsense. No dispatcher should be bothering you on your hometime.
Dennixx Road Train Member
- Feb 13, 2010
Also, once you have your dispatch and your off duty at home, do not take a work call. When home time is done turn the phone on.bryan21384, ZVar, bzinger and 6 others Thank this.
REO6205 Trucker Forum STAFF Staff Member
- Feb 15, 2014
Your dispatcher is micro-managing you because you're new. He doesn't trust you to make your own decisions. If he's not giving you more room to make your own decisions as you gain experience you need to switch dispatchers or even find another job.
Your home time is just that, your home time. The only time a driver should be bothered when he's home is an absolute emergency and even then it can usually be taken care of by the people still on duty.
The company doesn't own you, they're just renting you.bryan21384, N00bLaLoosh, Short Fuse EOD and 8 others Thank this.
Grumppy Trucker Forum STAFF Staff Member
- Dec 11, 2010
Changing regions may help & it may not. If that's the way the company is as a whole, or if that's the way they stress it needs to be done in dispatch meetings or socially..... changing regions or dispatchers within the company aint going to help.
You need to talk to other drivers & see if they are treating others the same way where you are & drivers in other regions. That is where you're going to get a good over view. Then make a decision.Just passing by and tscottme Thank this.
77fib77, ducnut, tscottme and 1 other person Thank this.
tscottme Road Train Member
- Jul 25, 2008
It sounds like your dispatcher is expecting you to work like a robot and provide the company 100% efficiency for moving as much freight as possible. I would start a work slowdown if you have a discussion with the dispatcher and it had no effect. I would work strictly legal like a Highway Patrol Officer was riding with me and "dot my Is and cross my Ts". I would also expect the dispatcher to then attempt to starve you out by giving you bad loads with LOTS of time sitting around and hoping for you to quit. I NEVER answer the phone during my 10 hour break from he company or during my 34 unless my company has proven they are not treating me as you describe. I would go to the dispatcher's boss and ask for a new dispatcher and/or begin a serious research effort to find another place to work. In my experience you never change the company. Ignore the ads of trucking companies. Ignore the recruiters for trucking companies. Talk to current workign drivers at the company doing the work you are about to do for that company. It does no good for some dedicated account driver to tell you about the company if you are going to be an OTR driver, etc. Never work at a company until you have talked to current working drivers and gotten the details on pay, benefits, home-time, anything else important to you and you like what you hear. Newbies think they can do everything online and they foolishly trust words written on ads or websites. Don't trust words from the company about the company.MSWS and MrCharlieTodd Thank this.
Every dispatcher should have a general travel time for loads. If THEY are good at what they do, they’ll have customer notes and the travel times in a spiral notebook or in a database, for quick reference. A safe bet is 50mph average, plus 2hrs per day. The 2hrs is built-in cushion, for traffic, accidents, etc. That’s 550 miles per day, which is a reasonable expectation.
Your hometime should be an agreed-upon number. Your dispatcher should’ve asked what you feel like doing, usually 1-2 days in advance. That way they can plan for that time off. Once set, it should be non-negotiable. The exception would be something like an emergency with another driver. And then, there needs to be an agreement to make up for the favor.
If your dispatcher isn’t approaching this working relationship as a partnership toward your success, then, something has to change. It doesn’t matter you’re new. It’s their job to provide the backend support for you to be successful on the frontend (what the external customer experiences).
I recently started with a new company. There’s a dispatcher who’s responsible for the contract I run, but, he’s not my dispatcher. This guy started off trying to run me (micromanage). We’ve had a contentious relationship, from day one. The ownership know I came to work for them, because of the company’s overall demeanor, which is very relaxed—just do your job. Third week, I went in, sat down with a manager, and explained what was going on and how I felt about it. He said he’d let the owner responsible for operations know. That owner came to me, apologized, and acknowledged the issues, as I’m not the only one having problems with this dispatcher. Since then, my actual dispatcher, who’s awesome, has been answering most all my calls and the other dude has pretty-much stayed out of my business, as it should be.
Where I work, every single position outside the truck is considered a driver support position. The ownership realize, without supporting the driver’s success, there’s no customer success. Without those successes, there’s no company. This is the way it should be at every company.
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