Do not do not do not buy the rand mcnally tnd710.. Do not.

Many companies require you to pay shipping to them and they pay return shipping. You also have to return the product also. I had to ship a $30 laptop cooler at my expense to get it replaced.

I have a couple of threads here. You most certainly can E-Mail me with any issues you have.

Lack of caring -? They did replace your 1st unit.

Your representatives have been pleasant through the whole process and your company as a whole has been nice to deal with.

and the companys lack of caring

Not understanding - you mention the company is nice to deal with and then you say they have no caring?

Thanks,
Mark

 

I think Lowes Home Improvement stores, Home Depot, and Walmart have the answer. If you buy a door in Cleveland,,,then drive it to Cincinnati to install it,,,then find out you bought the wrong door, you simply take the door back to the Lowes in Cincy,,,not all the way back to Cleveland.

I bet you if I find a manager at Loves, he'd tell me that he'll be glad to swap the unit....with proper receipt, boxing, and all that. I put the box and all paperwork to my 710 under my bunk. And I haven't had the first issue with my GPS....knocking on wood

 

It was shipped back to you at Rand's expense. Rand did honor the request and replace your TND. If you worked in retail then you know the way shipping is done. Common business for any product. Customer pays to ship to company, company pays shipping back.


" seems like the least they can do, but that was all", -

what more would you like? They replaced the TND.

I am not in a position to offer refunds, but I am in a position to try to make it right.

Thanks,
Mark

 

Hey Mark, would you spend $450.00 for a product that you knew was bad and have to be sent back???? I dare you to answer honestly.

 

A little common sense here!
Rand is a big company. They are out there to make money and be around for the long haul. I doubt very much that people sit in a closed room trying to figure out how to sell a product that doesn't work or will break right away.
Things go bad. ##### happens. They stepped up to the plate and made it right. They responded quickly.
I use a 700 and it works great. It had failed in the first couple months, but they replaced it immediately and it's been great ever since.

so lighten up, already!

(and no...I have no connection to Rand McNally or anyone there)

 

No need to dare, I am honest with anybody on this forum.

Each product will have a certain amount of product that may fail. Look at the car recalls all the time, but does that stop you from buying a car?

Let's say their are 10,000 units out there. That is 10,000 different ways a product can be used. Not every situation can be viewed while in Beta Stage or in QA.

The product did have an issue, Rand replaced it. So, long as it falls under warranty then Rand will fix/replace it.

I buy products over $700. The warranty is good for a year, so I buy the extended warranty. Oops, Win7 comes out and now the product is not supported. End of life for the product. It still works, but if it breaks I will have to buy a new product.

I have worked the big box stores, a customer comes in and buys a tablesaw on Friday. On Monday he returns it because he does not like it. The store takes a huge loss now. But, the customer got their weekend project done.

You have 30 days to return for your money back from any dealer. After 30 days you contact Rand Support for Warranty.

The customer did that and the TND was replaced.

So, beside just happening to have two different units go bad, the customer still has a working TND that was send to them from Rand.

Sound going out on two different units, was the sound being run at full volume for 11 hours a day for 30 days?

The customer is not out any money. Just time and shipping. BTW, you can ship from your house by calling it in to FedEx or UPS. Customer paying shipping to - common business practice. You can actually go online and pay for the shipping and have a label printed. The same for USPS.

Rand has stood by the product not only on this case, but many others cases.

From a outside viewpoint.

1 - unit broke - was replaced
2 - 2nd unit broke - was replaced.
(at this point I would look to see why/how both units had blown speakers).
3 - customer paid for shipping - common business practice.
4 - customer received exchanged unit shipping paid by business.

I work with hundreds of units all the time for the Testers. Do things just happen - yep. And BTW, most of the units testers have are returned TND's from customers - nothing found wrong with them.

Thanks,
Mark

 

I have a TND 710 with some charging issues and was in the same boat - ship it back and we will replace.

And I guess I will use my experience with Verizon. Over the years, and as recent as 3-weeks ago, when we have a phone under warranty that has issues, they send a replacement with PAID return envelop. Anything less than this for product designed for OTR drivers is second rate.

 

I ran a Porsche dealership back in the day, even some of them couldn't make it off of the parking lot, schit happens, it's how it's handled that should determine your attitude...Here it sounds like they did you right, although it was an inconvenience to you, happens, se la vie...