Do not do not do not buy the rand mcnally tnd710.. Do not.

ive had my tnd 710 since april after having to exchange it twice, this one has worked fine until the other day when it froze up, would not shut off, pushed the reset button then the unit would not turn back on no matter what tech support had me try. I got home that night and tried turning it on the next morning, it came on like nothing was wrong, i go back out on wednesday, just wondering what would cause this and if i should expect it to happen again and if its fixed after updating it or is there something still wrong, they said to ship it out, but if there is something i could do before shipping it out or going back on the road, i would appreciate the help

 

Nope, you pay the tow bill. Or you drive it there. Same thing. Getting the critter where it needs to go for the warranty work to get done.

 

Truck stops do not buy from Rand directly. They do have their own supply chain.

Thanks,
Mark

 

Call up customer support and ask for the Firmware update.

Thanks,
Mark

 

I understand your fustration, but that is company policy for right now. Did you get the 710?

Thanks,
Mark

 

thanks mark, just got off the phone with them, they said they are sending an sd card that will reflash the unit, is that what the firmware update consist of?

 

E-Mail me your name and I will find out what they send you.

Thanks,
Mark

 

What they are sending you will do the firmware also.

Thanks,
Mark