Don't Buy International!

Way back in 2004 I bought a Toyota. It was a fun little car. Unfortunately after about 20k miles a sync in the transmission went bad and the transmission had to be replaced by warranty. I was given a temp vehicle to drive for the week that it took to get the parts and replace the defective Transmission. I felt that Toyota had taken good care of me, and I will buy Toyota again should I have the need.
Here is some statistical information regarding our Workstar 2011 purchased from International.
[FONT=&quot]HES has had the International Truck for 367 days.

# of days truck ran = 210
Total # of days truck did not run = 139
Total # of days truck was at Rush truck center (still currently there) = 62
Total # of days truck was at truck parts depot = 39
Total # of days truck was at our office not running = 38[/FONT]
[FONT=&quot]Never have we been offered a ‘loaner’ to help cover the burden. [/FONT]
[FONT=&quot]With the statistical information above, which we can prove with documentation should we need to, I ask the following two questions:[/FONT]
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[FONT=&quot]1) At what point does International Trucking feel that it’s appropriate to offer a ‘loaner’ during the repair process to help their customer to meet our commitments to our customers?[/FONT]
[FONT=&quot]2) At what point does International Trucking label a vehicle as a ‘lemon’ and replace it, Over 200 days and downtime of 40 percent perhaps? [/FONT]
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[FONT=&quot]Is there any number of days this truck has to be out of commission or any percentage of time that it needs to be in the service center in order for a customer of International Trucks to receive some sort of consideration? We understand that International Trucks is running a business and doesn’t just hand out new trucks, but you have got to admit the downtime of this vehicle is on a level that approaches the absurd. How can we conduct business with a Piece of equipment this unreliable?

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I suppose that we will have to consider options such as these for our next purchase. I foresee in the next 10 years we could buy dozens of Trucks. But unless International does something to 'make this deal whole' I have no idea how we can ever purchase from them again.