Essentially discrimination

Discussion in 'Freight Broker Forum' started by 86scotty, Jan 28, 2025.

  1. 86scotty

    86scotty Road Train Member

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    I'm putting this question in the brokers section even though it's essentially a rant against brokers. Not all brokers but some. I hope that the more experienced can answer some questions and I hope some carriers will chime in with their experiences like mine.

    Today I onboarded with a broker with decent reviews because they had a load I was interested in covering.

    I did their RMIS packet and got more info on the load. When I got more info I realized the load wasn't going to work for me but I'd already done their packet. In the packet I requested 3 day 3% quickpay instead of 30 day pay. I do this with some brokers, especially new ones to me if they offer a decent rate.

    A few minutes later I got an email from their compliance guy saying they couldn't offer me quickpay because I have Progressive Insurance. What? WTH does that have to do with quickpay which the carrier pays THEM a fee for?

    Basically, I see this as discrimination. I have great credit. I keep my word. I've been doing this 7 years now and can count on one hand people I can't/won't work with. I have kept Progressive Insurance because I have a great agent who has taken care of me and beat out everyone else I've tried at renewal time, 6 times.

    This is the 3rd time THIS year I've been told by a brokerage that they couldn't work with me because I have Progressive Insurance. Different reasons for this each time.

    Please share your thoughts and experiences with brokers misguided, arbitrary, stupid *** rules they are implementing lately, I'm sure in the name of fraud prevention, but quickpay? Why?
     
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  3. Dino soar

    Dino soar Road Train Member

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    Not at all the same situation but you got me thinking about the quick pay.

    With certain Brokers I would do that also to take a quick pay in the beginning and then if I started working for them a lot I would go back to a regular pay.

    I don't know if they still do it or not, but Nolan transportation gave me the Quick Pay, but they would not let me out of it.

    They had some kind of number of loads that they wanted to make money off of you before they release you out of that.

    I don't know how many it was, but it wasn't one or two and I just ended up getting away from them it really pissed me off.

    I felt like I was dealing with a loan shark.
     
  4. DUNE-T

    DUNE-T Road Train Member

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    What does it have to do with discrimination? Some brokers think of Progressive as a bad company and don't want to deal with them. The same how you don't want to deal with some brokers. Actually the same as anything you spend your money on.
     
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  5. D.Tibbitt

    D.Tibbitt Road Train Member

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    Probably because the list is a mile long for cargo claims progressive won't cover.
    Or just brokers being brokers in a brokers market.. all this #### will go away when the market turns and nobody will cover their loads
     
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  6. wichris

    wichris Road Train Member

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    From the other side, progressive writes a lot with a "radius". Even though they say you can run outside it if/when something happens they deny it.
    Every claim we had against progressive, whether on the brokerage or carrier side has been a nightmare to get paid if ever.
    To get if the policy has a radius, they will take a long time to respond.
     
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  7. JimmyTwoTimes

    JimmyTwoTimes Medium Load Member

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    Yeah, Progressive can be a PITA to get paid on very standard and documented claims, so some brokerages just don't want to deal with the hassle.
     
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  8. Pepper24

    Pepper24 Road Train Member

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    I don’t think discrimination has anything to do with it.It’s probably been 15 years I don’t know how it is now but there were quite a few brokers who wouldn’t take you if your cargo insurance was with ooida .I’ve forgotten the term they used but it was basically not a true insurance policy they had
     
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  9. PPNLE

    PPNLE Road Train Member

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    To echo Chris and Jimmy, every claim I've had with Progressive involved has been an absolute nightmare from start to finish, taking months, if not years to have a 90% denial rate. Magnify that by everyone at my last company- I don't think it ever broke 10% of paid claims, and that causes some serious animosity and income loss. I know that it's not too dissimilar at my current company, but I've been fortunate thus far not to have to have any additional claims since moving. Still, my butthole puckers any time I have to deal with an issue and Progressive is the insurance.
     
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  10. 86scotty

    86scotty Road Train Member

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    I've had one freight claim in 7 years. $5k damage. I paid my deductible and everything went through fine.

    Aren't a huge number of carriers with Progressive? That's always been my understanding.

    But still, I don't understand the link to quick pay. If the broker doesn't want to work with Progressive just say so and don't work with the carrier.

    People's reasoning for quickpay or not don't have anything to do with their insurance that I can see.
     
  11. PPNLE

    PPNLE Road Train Member

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    Without being at the brokerage in question, I can only speculate. My best guess is they want to be able to hold pay in the event of a claim. If they've done quick pay, and the claim comes up after submission (it does happen sometimes) they don't have a leg to stand on there.

    I believe that things went smoothly for you on your claim. And yes, a very large population carrier side uses progressive. 99% of the time, it's fine. It's just that more often than not, if Progressive is involved in the claims process, we know it's going to suck.

    At any rate, sorry that that happened to you. I can imagine it's frustrating.
     
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