Former TQL employee: ask away

I worked for TQL for 9 months. I worked under a million dollar broker for 6 months and then was on my own for 3. I closed enough business to stay on their good side, but I couldn’t work for such an unethical company.
If anyone has questions about what goes on there, feel free to ask here.

 

One thing that struck me right away was how much they hate drivers on the floor.
They wouldn’t be anything without drivers but they literally say that they don’t view drivers as humans. Makes it easier to rip them off and hang them out to dry.

 

they wanted us to make a minimum of a $400 rip, but sometimes that wasn’t possible, and no one cared to much.
Trainees start with small goals that go up to $4,000 a week. Brokers who don’t hit their goals are given ridiculous call volumes quotas. They have to have like 500 outbound calls and 10+ hrs of talk time in a week to prove they care. They are fired if they miss that at all.
Once you’ve hit a 12 week average of $4k a week, you’re considered a broker and as long as they keep that up, their job is fairly safe.

In the office I was in, there were probably 7 established brokers who were making good money and over 30. The other 60-70 were under 25 and there due to all the sales pitch of uncapped commission and thinking they’ll get rich quick.
Most of the kids didn’t even know the difference between a dry van and a reefer when they got there.

 

Brokers would regularly take $1000-2000 rips on loads. I believe I saw a broker get a $3500 once.

 

The broker I worked under was a million dollar broker. At 20-25% commission, he was making $200-250k a year with multiple trainees as assistants.
Their base salary is $36k. You have to make more in commission during a pay period than your salary to get paid commission. I never quite hit that mark in the 3 months I was on my own.

they had a metric that took number of loads hauled and how many loads drivers fell off of. Most brokers didn’t care about any of that and would only look to see if they hauled at all and if other brokers left bad comments on them.

We had 26 weeks of training, which consisted of a few hours of videos a week. We spent the majority of our time as an assistant though. That included doing the dirty work for an established broker. I.e. calling out on hard to cover loads, doing check calls, and telling drivers bad news because the broker didn’t want to. We also got their wrath if something went wrong.
TQLs official policy is often ignored by brokers because they literally hate drivers. I honestly don’t know why. Probably greed.