Freightliner announces it’s moving to a direct to customer sales bypassing dealer network

Prolly A good move many of those Franchise dealerships are driving away business with service experiences

 

Bet this makes service cost go up. The dealer network is still going to be needed for delivery prep and fixing broken trucks. Not like back in the 1960’s were you could drive your brand new truck out of the factory yourself. This means if they arn’t making anything in an initial sale then they will have to gouge on service parts and labor. The factory isn’t going to have a parts dept open to the public is it?

 

Order online, drop shipping to the needed location. Half the time the dealer needs to order the part anyway.

 

That would be far too simple. Lol.

If my local Pete dealer doesn’t stock anything unless they sell a certain number of that item over the course of 3 months. I’d much rather have a log in for my truck and be able to order parts shipped to my door instead of the dealer ordering the part and then having to drive an hour to go pick it up when it comes in.

 

Carvana for Class 8. Get your truck out of a vending machine.

 

Blame the manufacturer, they don't pay #### for warranty work to the dealers.

 

Its a lack of talent that sours it

 

Its management telling the guy on the floor you've got this much time to get it out the door or kick rocks.

 

It's also the consolidation of dealers. Truck Country now controls almost all Freightliner dealers in WI, eastern IA, IN, MI, and west OH. Fryda Freightliner controls the rest of OH and west Pennslyvainia. Tag seems to control MO, AR, TX, and west KY/TN.

When you don't have to worry about the competition, service starts becoming an afterthought.