Gomotive (keeptruckin) ELD is acting up, what to do in the meantime

If I'm understanding the problem correctly, it's that you cannot display all days in your recap.

If I had that going on, I might consider printing out each day on paper once certified, as a backup.

That said, the paper backup accomplishes the intent but does not make you fully compliant. In other words, less likely to catch a violation but not completely. You'd have proof that your reported recap is true, but also that the ELD is exhibiting a malfunction. Following the regs related to ELD failure (paper logs, document the ELD fail/repair process) would be the safer bet, although I would personally do the workaround I described and take my chances. Without deliberately avoiding scales, I still manage to only see 1 or 2 inspections a year on a busy year.

 

After posting that I thought of another thing. If the problem is just with your unit's ability to render a simulated logbook page, the data for it may still be ok. Is there an admin portal you can log into and also see those pages? Is it doing the same thing?

Reason I thought of that is: I caught a level 2 in WI last year and the cop gave me an email address to use that option. If I recall, they get a text file in a standard format that they use in their crime fighting tools to detect problems. He never asked to access the unit in the truck, so if it had failed to display a page but the data came in good, he'd never know.

 

Yep I agree as long as it is logged it will be fine. They just ask for an email from the app and then they go from there. Never had anyone check my details on the app it self.
I would log into the portal and see what your logs look like if you run your own ELD.

 

If it is not displaying correctly and is showing an error then you have the ability to switch to paper logs for up to 8 days while Motive fixes the issue. If you think it will take longer than 8 days immediately apply for an extension from FMCSA to allow 30 days to correct the error.

 

Did you try the report from the internet manager?

 

Hold down the app icon, and you should get a little pop up with an i in a circle. Click that. Click "Force Stop" then click "Storage and cache". Select "Clear cache" and close everything. Open the app back up and see if it loads now.