Google reviews when deciding to take a load?

I have something interesting I want to run in front of you guys.

I'm sitting right now in Dallas at our yard waiting for a load to get me home. I HAD a load to get me home on Friday, but the trip before that one the shipper had HORRIBLE Google reviews that it would take FOREVER to get loaded. Knowing I would get there around 3pm and time out of my 14 if it did take 7 hours to get loaded (the most common amount of time mentioned in the negative reviews), I called my DM and told her this. I clearly stated several times "If they can get me loaded in a couple of hours, I can make the delivery to get me home. If not, I won't." She said "Ok" and we hung up. A few hours later while sitting waiting to be loaded she texts me "we pulled you off the next load." I said "ok".

2 hours later I'm back on the road. Got loaded pretty fast at the place that had horrible google reviews. I sit all weekend at the yard waiting for a load. I call her Monday and very nicely say "Just making sure someone is looking for a load for me" and she starts chewing me out that next time this and that and that basically its my fault that I have no load to get home because SHE took me off the load.

In our phone conversation, I NEVER ONCE stated "Take me off the load' "You might want to take me off the load" "Please take me off the load" etc etc. NOT ONCE. I repeatedly said if this place is as bad as the previous truck drivers say it is, I won't be able to make the next delivery. SHE decided to pull me off the next load, which is fine. But hindsight is 20-20 but don't fuss at me over that.

I say this. What if I had read the reviews, saw they were horrible, knew it was going to be terrible, knew I had no chance of making the next delivery of the next load, and said nothing and DID have a horrible experience that took forever and WAS late for the next load? Would she be perfectly ok with me saying "Well I knew it would be bad, I saw the reviews of the place but I didn't want to say anything?" Or would she be pissed that I didn't let her know that I knew it was going to take forever?

My point to her is this. Hindsight is 20-20. It's great that it didn't take long for me to get loaded like it did for others (and did for other drivers WHILE I WAS THERE) but that doesn't mean that ignoring 261 one star reviews of a place is a good idea when you're tight on drive time. I know a lot of people ONLY leave negative reviews because if you get loaded fast, you drive, you don't post on google. But I take that into consideration as well. I never told her to pull me off the load, so her decision to do that complicated her life this morning. But now she's trying to blame me for calling her and letting her know that it might be bad at this place.

I still don't think I did anything wrong in doing that. I didn't make that decision, or even suggest that she should, it was made by her. She got all pissy when I told her that and she said "Fine, bye" and hung up.

 

Yes but they don't pay for parking and I would be running out of drive time late in the evening in Atlanta and can't legally advance the load. NO FUN.