Got chewed out yesterday at a customer.

I had a two dropper for dal-tile, Phoenix and Ontario. Phoenix went through in a flash. I get to Ontario, go into the building, told where to dock and I do so.

They have dock hooks but no wheelchocks. I don't think anything of it and go inside the dock area.

I go in, hand my paperwork to the forklift operator. He drops the dock plate and starts the unload.

After the third pallet the boss guy I talked to when I got there comes out. Looks at me and says. "Did you hook the trailer? "

Notably confused (since when are drivers even allowed to touch those switches? ) I replied "No."

"Did you at least chock the wheels? "

"No sir, you don't have any out there. "

"Why did you let someone in your trailer then?"

He pulls the dock plate up and instructs another employee to activate the dock hook, which as it turns out is a manual one that I honestly had never seen before.

The other guys told me that guy usually never comes back there and they never use that hook under normal circumstances, it's a pain in the ###.

Then to top it off I was at the wrong dock. Right location just wrong dock. They reloaded the three pallets they took off and I drove down to the right one, lol.

 

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Ontario California lol.

 

There was a sign about how to use the lock but none that said the driver needed to do it.