Hammer GPS fails to provide "Truck Safe Route"

Discussion in 'HAMMER: Truck Optimized GPS App | Support Forum' started by TaterWagon#62, Apr 17, 2021.

  1. TaterWagon#62

    TaterWagon#62 Medium Load Member

    319
    547
    Oct 15, 2016
    WNY
    0
    I have been using Hammer GPS for some time and it has been mostly useful. It has had some odd quirks (It will refuse to route through Penfield, NY unless you put a stop in the middle of the village, for example.) But it is mostly helpful.

    I have been using it on an old Samsung Galaxy S5 with the maps I need downloaded to the device. The phone had no data and only updated on wifi when I got home. It worked very well but it died a couple weeks ago and I replaced it with a Moto G7.

    Oddly, I now cannot get any truck routing unless I am on wifi when I calculate the route. If I try to calculate a route when I am in the truck (without data) it warns me that it is "unable to calculate a truck route because (blank)" and it will provide a car route. (It does not give a reason - the area after because is just blank.)

    I have reinstalled the app and redownloaded the maps. I have created saved routes for the areas and runs while on wifi (hoping that would give it the data it was lacking). I can see restrictions on the map data as I navigate, but I am not getting that calculated for my routing.

    Did something dramatically change in how Hammer works? Do I really nave to have data to generate routing now (I didn't three weeks ago)?

    Any assistance gratefully accepted. Let me know if you need more details.
     
    Last edited: Apr 17, 2021
    Reason for edit: Clarification.
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  3. JSanborn103

    JSanborn103 Light Load Member

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    930
    Jan 20, 2021
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    Go to your settings and check if it’s allowing mobile data to be used for the app. I don’t use that app myself but sometimes phones block apps from using mobile data to save your internet usage.
     
  4. TaterWagon#62

    TaterWagon#62 Medium Load Member

    319
    547
    Oct 15, 2016
    WNY
    0
    I checked the data settings, and it has permission to use data.

    But I don't have data on the phone. Not even a SIM card. It only gets data when I get home and it latches onto my wifi.
     
  5. roundhouse

    roundhouse Medium Load Member

    697
    1,185
    Jul 11, 2018
    0
    Maybe try hot spotting it to your cell phone for a few minutes and see if it will sort itself out
     
    NavigatorWife Thanks this.
  6. TaterWagon#62

    TaterWagon#62 Medium Load Member

    319
    547
    Oct 15, 2016
    WNY
    0
    Sitting here at my desk I can set up a route and it will work perfectly because it is on wifi. Turn off the wifi and it just can't generate a "truck safe" route for the same route.
     
    NavigatorWife and 25(2)+2 Thank this.
  7. Adele Allison

    Adele Allison Bobtail Member HAMMER Support

    21
    17
    Oct 7, 2020
    0
    HI @TaterWagon#62 I would like to assist you with and investigate the issue you are having with offline maps. Can you please send our Support Team an email at support@hammerapp.com so we can gather some more information.
     
    NavigatorWife and TaterWagon#62 Thank this.
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