has anyone delt with otr leasing

Bodie22891 · Jul 20, 2016

dale wilkerson said: ↑

need info on otr leasing good and bad web site don't tell much
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I purchased a truck from OTR leasing. I basically got a tail light guarantee on the truck. On my first load the truck broke down I am currently in the process of trying to get approval to get the engine rebuild an $11,000 repair. Thankfully I did have their 50,000 mile warranty but they are giving me trouble trying to get the truck repaired. If I had it to do again I would not go through to your leasing to purchase my truck.

Bodie22891 · Jul 20, 2016

Virginia Hillbilly said: ↑

I received my approval from OTR today but haven't signed anything yet. Anyone have any news on them?
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I have heard other men speak highly of them. I have had a bad experience with them bus far. I picked up my truck on June 28 I've put about 2500 miles on it I now need the engine entirely rebuilt. The truck had a grocery list of problems from the fifth wheel needing rebuilt to the roof leaking to the power steering pump going out in the first three days of having the truck. Not to mention a shake in the driveline. Most of those things cannot be checked with a five-minute road test Bob tailing the tractor. I called them on it and they basically flipped me off and said you're on your own we don't want to hear about it again. The engine blew up on me at about 2500 miles it is taking $11,000 to rebuild it I am still hoping that insurance or the warranty will cover it I'm not sure if this is typical or I just send it up with a bad truck but that is the situation I am in

AkinNAUY · Sep 17, 2016

Whats happening now? Im sorry to hear about all the troubles your dealing with i hape everything works out

OTRReeferRunner · Oct 5, 2016

FYI! A lot of problems could have been avoided if you guys would have spend the extra $1000 or so to get the truck fully checked out! That is why you should have a 3rd party repable diesel mechanic or dealership check the truck out from the front bumper to the rear mud flaps! The following things a the least should have been done before you took procession of the truck:

1. Oil samples (detects any internal problems with engine, transmission, and rearends)
2. ECU download (detects fault codes, idle hours, actual miles on the truck, and etc.,)
3. Blowby Test (piston & rings, compression test and etc.,)
4. Dyno test ( a full report on the complete health of the engine)
5. Obtain maintenance reports.

If you don't do the following things you are sure have serious problems with truck! Buying CMV is not like buying a regular passenger vehicle, just walk around it, kick the tires, drive it round the block and sign the paperwork! You are setting youself up for guarantee failure with this approach!

sweetlady · Dec 27, 2016

Bodie22891 said: ↑

I have heard other men speak highly of them. I have had a bad experience with them bus far. I picked up my truck on June 28 I've put about 2500 miles on it I now need the engine entirely rebuilt. The truck had a grocery list of problems from the fifth wheel needing rebuilt to the roof leaking to the power steering pump going out in the first three days of having the truck. Not to mention a shake in the driveline. Most of those things cannot be checked with a five-minute road test Bob tailing the tractor. I called them on it and they basically flipped me off and said you're on your own we don't want to hear about it again. The engine blew up on me at about 2500 miles it is taking $11,000 to rebuild it I am still hoping that insurance or the warranty will cover it I'm not sure if this is typical or I just send it up with a bad truck but that is the situation I am in
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sweetlady · Dec 27, 2016

That sucks im sorry u had to go through that with u just starting out the door with the truck.

Deeshot · May 16, 2017

thejackyl1965 said: ↑

Please describe the transaction in chronological order: On or about May 2, 2016 I entered into a lease agreement with OTR Leasing. I spoke with Matt Muller, and subsequently spoke with Jeff Cullins to make arrangements for purchasing 2011 Kenworth T660 vin#1xkadu9x7bj288746 commercial tractor. May 11th Jeff Cullins sent me by email instructions on picking up the truck. On June 1st I started my trip to OTR Leasing, arriving and getting a hotel in Liberty, KS (Comfort Inn). At roughly 10 am I took a cab to KTTR 9100 W Liberty Drive Pleasant Valley, MO 64068. I then dealt with a salesperson named Chad who facilitated the signing of the lease agreement, and allowing me to perform a walkaround and test driving of the vehicle. I did the inspection of the vehicle and noticed minor issues with said truck. I also had the opportunity to drive the vehicle. I never got the truck above 45mph and upon returning back to the facility, the truck ran out of fuel. I walked back to the office, roughly 400 yds and reported what had happened. 2 technicians were sent out to retrieve the truck, towing it back with a forklift. Fuel was put into the drivers side tank and Chad said the vehicle still needed to be inspected. So while that was being performed I called and had insurance placed on the truck in preparation of taking ownership of the truck. Chad mentioned the truck may need an alignment, I said that it didn't seem to be out of alignment. We proceeded to finish the paperwork and I took the keys and started to drive back to Connecticut. My first stop was to refuel the truck and I purchased a gps to help with driving back on unfamiliar roads. I filled both tanks and I got on the highway and started to get up to speed, roughly 60mph. I noticed a slight vibration coming from the front end. I sped up to 70mph and the vibration was almost unbearable. I slowed down to 65mph and the vibration became less violent, so I continued on to CT making a note of any and all problems. I drove about 300 miles and decided to find a place to park and sleep. The next morning I went to refuel the truck and the gauge showed a little over an 8th of a tank left. I made it to a fuel station and I started to refuel the drivers side tank, as I went to the passenger side tank, I started to unscrew the cap and fuel started to rush out of the cap. I tightened it back and took note of that. I continued on to Connecticut and had to fill up once more and again the passenger side tank did not drain. Upon my arrival in Connecticut, I sent an email to Jeff letting him know what had occurred and how I would go about getting the repairs taken care of...Jeff directed me to use my warranty. I took the truck to the TA in Milldale, CT and they confirmed the issues I stated prior. I called Jeff and told him where I was and that I needed an ok or confirmation to have the issues repaired here. No repairs can be paid for unless they are ok/confirmed by a representative of OTR I mentioned to him that whether the repairs were done there or in Ct the price for the repairs is federally controlled, the only difference is probably the price for parts.My warranty wasn't in activation seeing I hadn't even made my first payment yet and the warranty was paid through that. I called the warranty company National Truck Protection as requested by Jeff Cullins, and I was told that I didn't have any funds in my account to start repairs on the vehicle. I called Jeff back and asked what other recourse I could take seeing these issues with the vehicle were present prior to me purchasing the truck. I was given a run around and told that if OTR were to have these repairs done, I would have to bring the truck back to Kansas so that there technicians could look at and repair the truck. I took the truck to the TA in Milldale, CT and they confirmed the issues I stated prior. I called Jeff and told him where I was and that I needed an ok or confirmation to have the issues repaired here. No repairs can be paid for unless they are ok/confirmed by a representative of OTR I mentioned to him that whether the repairs were done there or in Ct the price for the repairs is federally controlled, the only difference is probably the price for parts. Nonetheless, after that conversation with Jeff, any time I called I was sent to his voicemail, and for the TA to look at my truck cost me $46...I tried to contact Jeff by email and and in that correspondence his reply to me was that the truck is mine and I would have to figure out how to get the work done...he said that they would credit me for an alignment $225, which would not have repaired the issue of a belt moving in the actual tire and the fact that they were put on reversed, and the fuel tank repair would have to be paid for on my own. I picked up some accounts and had to run the truck like that until I built up capital and make my payments so I could use the warranty. The warranty doesn't cover the fuel tanks, just the engine itself. Roughly June 21 the ARD head atop the engine which is used for cleaning the emissions went bad. I sent Jeff another email explaining to him what went wrong and I didn't get a response. I called the warranty company and they told me that part of the engine wasn't covered. I called around and found the part through a Kenworth dealership and paid for the part out of pocket. I put the part on the truck and still had a problem. The trucks computer needed to be reset from the error codes sent to it from the ARD head. I paid for that out of pocket. The ARD head cost $1058 and the computer reset was $268. At present I purchased 2 parts to repair the issue with the tank, $96. I have to pay to have them put on which is scheduled to be done August 6th. Which brings me to the my current issue. I was given a temporary plate which expired August 1st. I went to the Department of Motor Vehicles of Connecticut to register the truck. I was informed that I could not do so because OTR doesn't have the lease authority in the state of Connecticut. It was explained to me that if OTR signed the title over to me and put there name on it a lienholder, I would be able to register the truck then. I called OTR and explained to them what was happening and was told that nothing could be done on there end and if I needed help they would help me commit fraud by registering the vehicle in another state. I spoke with a costumer service representative and when I got no answers I requested to speak with someone above him. I was transferred to a Callista and she basically said what the gentleman before said to me...that they don't have direct connection with management and they would give the message to them by email. So at present I cannot even drive the vehicle to earn a living. I put $5500 down on the truck and made 2 payments. I can't afford to make any more and to pay for my living expenses of my home. I am at risk to loosing everything I have worked for to this point in my life. I have 15 years commercial driving experience and felt it was about time for me to go on my own. If I dealt with a company that was legitimate, I would still be making money. I am a disabled veteran and didn't serve my country so that companies like OTR could take advantage of consumers looking to make a living by being there own boss.
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Whatever happened? Did they fix the engine and do you still have the truck?

just g p · Jul 10, 2018

I got my current truck thru them a year ago.

truckin4fun · Nov 11, 2018

Has anyone returned there truck and if so what happened

ralphbohm · Dec 20, 2018

Any updated comments on this leasing outfit??

Miky305 · Apr 23, 2019

bigcountry1967 said: ↑

Just added to our fleet with a very nice 09 cascadia with only 366k miles. Deal with roman, and tell him that taylor- the owner of big country transport co inc. Referred you. The great thing is that you can divide your down payment with a membership with ooida. We only put $2700 down on each truck. They repair and reimbursed us for some minor fixes same week we purchased. Overall i give them a 8.5 in the quality and flexibility rating. Decent company to deal with. Taylor. @ bct co inc
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What is this ooida membership ive heard it twice but i have no clue what it is

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