How do you protect yourself from dispatchers

WHYYYYYYYYYY must they argue? Is there really that much of trucker lying to their DM's about where they truely are especially when they are contacting them for help????? Why Why Whyyy Would anybody be lying? Good Lord! This would only infuriate me so much I'd probably chew the qualcom up!

" 'scuse me mam, do you have a dog in here" lol

 

New and young ones put to much faith in technology,remember,the internet never lies,so that must be true of all technology.

I have 15 years driving experience but started in 1986 when everything was done by payphone or Western Union message.

 

Not all dispatchers are like that. I have a wonderful dispatcher, very reasonable and very professional. I have driven under him for three years now and I do not have a single complaint.

 

my dispatcher is a former driver & been with him just a tad over a year now; i've he's driven 10 yrs, i've got 20 in myself, & we learn from each other daily; but as i see it, we got that mojo where we work real good together

 

If you have a good dispatcher, consider yourself lucky. At least thats what I've heard.

 

Go over the dispatchers head and report them. I remember having a fued with a dispatcher a few years back. She wanted me to drive 2 hours to deliver the load. It was 1500 and the load was due by 2100. Usually not a problem, BUT I was out of hours; and I had already contacted the customer myself and got approval for next day delivery. I reported the dispatcher to the safety department, and never heard from her again.

There is one thing I do love about EOBRs......... Copy and paste.

 

First thing is to try to do all your communications with dispatch over the qualcomm, if you have one, instead of calling. That way there is a written record of the messages between the two of you. Second, remember that you are the driver, not the dispatcher, just ignor him/her and do things the way you need to do them to satisfy you. If they don't like it, then you need to find a better job anyway.

 

Going over their head would be the logical thing to do except when the supervisor doesn't do anything about it and makes it out to be your fault. Messages done over QC are another logical thing to do except for when you can't get anyone to get off their lazy ### to go look at them. Then they're worthless. It's like you're dealing with a bunch of 2nd graders.

 

I really haven't had any problems with dispatchers other than one who was brand new and didn't know what they were doing.

I haven't been doing this long, but I've been doing it long enough to know that dispatchers aren't really in charge of anything. They are only doing what the load planners and customer service and safety tell them to do. All they do is relay info between the driver and the various departments. At least that is the way it is with big companies. Dispatchers at smaller companies might wear more hats.