How much do you pay attention to trucks order of arrival?

Discussion in 'Shippers & Receivers - Good or Bad' started by drivingmissdaisy, Feb 13, 2024.

  1. drivingmissdaisy

    drivingmissdaisy Road Train Member

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    When I first started driving, I was just happy to have arrived at the right location with all the pieces and parts of the truck I left with arriving at the receiver with me. I backed into numerous docks with the doors still closed, forgot to chock wheels, remove air lines, disconnect trailers (for unloads) etc. When I was new, I was a hot mess. Thank god damage was minimal and I didn't kill anyone.

    But as time went by and I realized I can do this and it actually IS normal to arrive without having damaged something, I began to pay attention to trucks that arrived before me, and which ones arrived after. For the most part, I see shippers/receivers servicing trucks in the order they arrived. Makes sense. But my question is how do you guys react, if any reaction at all, when you see trucks that got there after you being loaded/unloaded before you? If the place is running full throttle and nobody is backed into a dock for long, I don't care as one truck could just have a faster loader than another if it's a huge facility. But when its small, and you can easily see when trucks arrive and you have been sitting for hours waiting to be serviced and you see another truck that came in an hour or two later than you leaving before you, do you go ask the shipping/receiving office what's going on? I find myself doing this as my patience is getting very low with how badly we are being treated at some of these places. I always do it with kindness but firmness in my voice, never accusatory in nature, but always inquisitive, asking why a truck that came in after me was serviced before me and if there is anything that I still need to do to get service to my truck. Usually, believe it or not, this actually CAN move things along, sometimes it just pisses them off. Well, at that point I'm pissed off. I will return the same amount of attitude that I receive.

    What do you guys do? Do you even care? I can't be the only driver who cares about this. I ask because with my load getting me to the house BOTH the shipper AND receiver loaded/unloaded trucks that came in after me, before me. The attitude the guy with the shipper gave me pissed me off saying "I'm going on break, relax." Um ok, I've been "relaxing" for 3 hours, I don't get paid to relax. Load my #### truck or I'm leaving. Watching a truck that backed into their dock 45 minutes after me leaving an hour and a half before I finally pull out of my dock pisses me off every single time and always will. I know it's just part of it, but it shouldn't be. Service trucks in the order they arrive, as much as possible. That keeps the peace.

    I actually had a trip a few weeks ago where I was coming OUT of hometime and I arrived and had at LEAST 10 trucks in front of me. I go to the shipping office, give him my info and he tells me I'm number one billion in line. So I pull up to the waiting line and grab my laptop for some youtube entertainment. Not 5 minutes later my phone rings and the guy is like "You're not going to believe this, back into door 2." I said, "Whoa buddy, what about all these trucks that came in before me?" He said "They were late for their appointments you're on time and your load is staged ready to go." I was like "Ok, but I am not comfy cutting the line like this." He said that he respected that and said it was nice of me to think of others.
     
    Last edited: Feb 13, 2024
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  3. Spardo

    Spardo Light Load Member

    Depends if I had a rendevous time. Maybe ones that arrive after have an earlier time than me, but generally I have not had a big problem with that in my career, in the UK, Europe and Australia.
    The best treatment I ever had was in England, but after I moved to France and drove for a French company. I couldn't believe it, at several places they seemed to bend over backwards to look after me, thinking I was French (and I made sure of the accent ;-) ), once they allowed me to drive all the way round the wrong way in a one way system so that I didn't have to reverse in my left hooker on my blind side.
     
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  4. Kyle G.

    Kyle G. Road Train Member

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    Having worked in the warehouse/transportation industry for over 20 years, I can confirm there is usually (not always but USUALLY) a method to the madness, even if it doesn't always make sense from the driver's point of view.

    Sometimes trucks are unloaded in order based on what they are delivering, not so much order of when they arrive. For example, if you are delivering to an engine factory and you are delivering a load of valve covers, but a guy arrives after you with a load of engine blocks, they are going to unload the blocks before they unload the valve covers that go on the blocks. Make sense?

    For loading it might just be a matter of loading the freight that is out front. Guy that arrived after you, his load might be staged in front of your load so it would just make sense to load him first to get his crap out of the way. The idiot on the forklift likely doesn't know or care who arrive first, he is just trying to get his floor space cleaned up as efficiently as possible.

    Another possibility is those other trucks could be on a dedicated account with that customer, so they may be contracted to get loaded or unloaded with priority.

    And yeah, sometimes the dock worker is just being a jerk.
     
  5. gentleroger

    gentleroger Road Train Member

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    Not all loads are created equal. Two trucks, both from PG Edwardsville can bump the dock at Walamrt at the same time, but one will be out faster than the other. Some loads require more breakdown, or are harder to count, or are getting pulled from the other side of the building.

    There's no problem with being assertive, but I don't get too stressed.
     
  6. Spardo

    Spardo Light Load Member

    Another time, again in England, I was pulled from the back of a long line of trucks waiting to unload. They wanted my stuff, apples from France, more than anything else. I felt a bit embarrassed but once on the dock chatting to the other drivers being unloaded they stopped muttering about bloody foreigners when I spoke to them in my impeccable English. :)
     
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  7. rbrtwbstr

    rbrtwbstr Road Train Member

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    I'm really glad I don't have to deal with warehouses at this point. But I do have to deal with sometimes long lines at the cement mills waiting to load. It's not uncommon in the summer to wait an hour to load.

    Couple years back, it seemed everyone on the eastern seaboard was going to this one particular mill, which I was in there 3 times a day at the time. I was hauling for that mill's largest customer, and got along very well with the guys loading the trucks. After sitting for two hours one morning waiting to load, and with two loads after that, I said something to the plant manager about being held up so long on every trip. He asked where I was hauling to, and when I told him, I was escorted to another loading lane that nobody really used, and told to use that lane from now on, it is now dedicated to that customer only. So from then on, our trucks skipped the lines. Pissed many people off. Kinda like Fast pass at the amusement parks
     
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  8. buddyd157

    buddyd157 Road Train Member

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    i always arrived EARLY, and let them tell me what to do.

    as long as i was there, on thier property, checked in, i could have cared less.

    did it tick me off if i had to wait long times?

    sure, but i was there and no one could deny that, as i also called my dispatch, or Qualcommed them of my arrival.

    many times, i'd wait long times, many times i'd get in ASAP if a driver was late, or the warehouse was working on someones load, and there was a delay in THAT load, and they worked on mine.

    it's 6 of one, half dozen of another.
     
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  9. Magoo1968

    Magoo1968 Road Train Member

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    I used to deliver at Gordon food services in Quebec . Often I’d arrive and their was a dozen trucks and or drivers waiting at check in window , the receiver saw me standing in line he called me to the window and gave me a door right away. One time a driver complained and he told him I know what the F I’m doing and when they finish lunch or break I’m already done breaking down load without complaining.. Apparently a lot of drivers complain or have to wait for a lumper . Sometimes things are done to clear trucks quickly AKA load completely ready to go ..
     
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  10. drivingmissdaisy

    drivingmissdaisy Road Train Member

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    The pepsi plant I picked up at had HORRIBLE google reviews. One mentioned that they tell you to back into the first open door you see btw 2 numbers in the order you arrive, but they don't let you know who you are behind or what order anyone got there. So needless to say, one of the reviews from a couple of weeks ago included a fight in the parking lot, an actual physical fight.

    You have to keep it organized. Don't tell drivers "figure it out yourselves" or you're going to have a war.
     
    Last edited: Feb 13, 2024
  11. rogueunh

    rogueunh Road Train Member

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    Only if that is the companies policy that is known ahead of time. At my business, we schedule trucks in a particular order for a reason. We will have a truck scheduled once an hour beginning at 6:00am. Yet its common for 6 trucks to all arrive at 6:00 and be astonished there's a wait.

    The guy with a 10:00am appointment time gets mad when we take the 7:00 before him, saying he arrived before he did lol. He will also watch a few trucks come and go before he backs in.

    The answer to this question is all about what is determined ahead of time.
     
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