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how to fix qualcomm Omnitracs screen from blacking out

Discussion in 'Experienced Truckers' Advice' started by freightwipper, Mar 16, 2015.

  1. Mar 16, 2015 #1
    freightwipper

    freightwipper Road Train Member

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    Mar 24, 2014
    OTR
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    This has happened to me many times... and I've reached my boiling point.
    Where the actually touch screen shuts off but the device is still on... keypad lights and all.
    When I turn off/on the truck it doesn't change anything..
    Randomly after a few hours the screen turns back on by itself.
    This whole thing is an issue because I can't access hours of service or my load workflow during the time the screen acts up.

    Is there anyway to fix this or do a hard reset/cutting the power on the device?

    thanks
     
    freightwipper, Mar 16, 2015
    freightwipper, Mar 16, 2015
    #1
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  3. Mar 16, 2015 #2
    hvacker

    hvacker Light Load Member

    96
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    Jan 8, 2015
    everywhere, NC
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    I have this issue randomly as well. Nothing you can do about it, software updating at server side and updating files at your end.
    Always happens at most inopportune times to me.

    Our company just upgraded q-comm software and it seems that something always updating now.
     
    hvacker, Mar 16, 2015
    hvacker, Mar 16, 2015
    #2
  4. Mar 16, 2015 #3
    G.Anthony

    G.Anthony Road Train Member

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    Aren't there any settings menu's that you can get into and maybe prolong the time "on" of the screen? Updating should be able to take place 24/7/365 and not interrupt the operator?
     
    G.Anthony, Mar 16, 2015
    G.Anthony, Mar 16, 2015
    #3
  5. Mar 16, 2015 #4
    freightwipper

    freightwipper Road Train Member

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    Mar 24, 2014
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    I don't think it's from updating at least for me.
    It usually only happens when the unit goes from on to off or off to on where only the freaking keypad lights up and nothing else.

    When I had a frightshaker there was a battery kill switch to the entire truck next to my seat, when it happened (though rare) with my other unit simply killing the power source did the trick.
    Have a Kenworth now and such a switch doesn't exist or I can't find it.
     
    freightwipper, Mar 16, 2015
    freightwipper, Mar 16, 2015
    #4
  7. Mar 16, 2015 #5
    jbee

    jbee Medium Load Member

    664
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    Jun 3, 2011
    NC
    0
    Pretty sure it's the power down timer / timeout setting. On some of the old ones, the driver could set the values / preferences on the console to resolve this. If this is a newer omni tracs version, not sure if this is still an option as I haven't used one.
     
    jbee, Mar 16, 2015
    jbee, Mar 16, 2015
    #5
  8. Mar 16, 2015 #6
    pattyj

    pattyj Road Train Member

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    Jul 19, 2008
    Sioux City,ia
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    Thing to do is take it to the companies shop and they'll put another QUALCOMM in your truck..
     
    pattyj, Mar 16, 2015
    pattyj, Mar 16, 2015
    #6
    G.Anthony Thanks this.
  9. Mar 16, 2015 #7
    hvacker

    hvacker Light Load Member

    96
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    Jan 8, 2015
    everywhere, NC
    0
    I personally have requested a new q-comm to no avail. Same old tired excuse.

    I just deal with it. Tired of dealing haha
     
    hvacker, Mar 16, 2015
    hvacker, Mar 16, 2015
    #7
  10. Mar 16, 2015 #8
    Jumbo

    Jumbo Road Train Member

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    Sep 4, 2009
    Appleton, Wisconsin
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    Find where the unit is and unplug it or disconnect the red battery cables.
     
    Jumbo, Mar 16, 2015
    Jumbo, Mar 16, 2015
    #8
    Phoenix FIRE 33 Thanks this.
  11. Mar 2, 2018 #9
    Phoenix FIRE 33

    Phoenix FIRE 33 Bobtail Member

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    Nov 21, 2016
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    That worked! Thank u
     
    Phoenix FIRE 33, Mar 2, 2018
    Phoenix FIRE 33, Mar 2, 2018
    #9
  12. Jan 25, 2021 #10
    Dexterr

    Dexterr Medium Load Member

    384
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    Jul 25, 2011
    Lafourche parish
    0
    47ADE781-AD22-44E3-AE74-36F051536797.jpeg D3853F31-8B8A-4A1F-B0FF-11C794E99759.jpeg I’m back otr and my e log omnitracs device hrs is stuck I’m sitting at pilot now been stuck on 20 min for two days almost
     
    Dexterr, Jan 25, 2021
    Dexterr, Jan 25, 2021
    #10
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